Kelsey Usher Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio Metropolitan Area

Created and implemented operational procedures for management and staff. Collected and analyzed data to improve business and guest experience. Interviewed, hired, and trained new staff members. Designed content and provided maintenance. Collaborated with CEO and COO on improvement plans for multiple store locations.

Gahanna, Ohio, United States

Originated and developed an Ohio standards-based, blended-learning curriculum for three levels of ASL classes to create a successful new program. Utilized and adapted multimedia instructional materials to support language learning for a visual modality. Collected and analyzed formative and summative data to continually improve support for a diverse learning population. Collaborated with World Language peers to adapt content during the Covid-19 pandemic shifts between distance, hybrid, and in-person learning environments. Acted as World Language representative on a special projects committee focused on planning and designing a new high school. Created and managed a popular monthly ASL club.

Cuyahoga Falls, Ohio

Managed payroll, inventories, customer service concerns, schedule composition and the delegation of tasks. Occasionally traveled with District Manager to assist other stores. Prepared store meetings with sales data, inventory data, and new ideas. Used Microsoft Excel for inputting store data and bookkeeping. Conducted interviews, hired, and trained staff. Developed training materials used across the district.

Medina, Ohio

Tour guide at the Christmas Museum. In addition to being a tour guide, I acted as the ASL Interpreter for a tour if requested. I also taught science classes for PreK-8 for the summer Elf Labs. During the off season, I worked as a bartender and customer service employee for the Alien Vacation Mini Golf under the Christmas museum.

Fairlawn, Ohio, United States

· Customer service through cash-handling, upselling, problem-solving, and clothing suggestions,· Credit card setup through an online portal when convincing customers to apply. · Proficiency in ordering, packaging, and shipping inventory.· Organizes store through folding, hanging, and moving inventory. · Prices inventory through mark-down stickers, new tags, and marketing signage. · Restock of inventory. · Maintains a clean store by sweeping/vacuuming, washing windows and mirrors, organizing clutter, and disposing of trash.

Cleveland, Ohio

· Assisted in the clerical work of an office.· Data entry, file retrieval, and organization. · Packaging and mailing packets of information to chorus members.· Email communication with chorus members.· Event set-up to prepare for rehearsals or concerts.· Backstage assistance with dress rehearsals and concerts working with the Cleveland Orchestra.· Sewing and hemming skills for altering chorus attire. · Radio headset proficiency to communicate with other staff members.

Medina, Ohio

· Customer service through cash-handling and upselling food.· Food service through assembling sandwiches made-to-order. · Preparation of ingredients and bread. · Maintaining food store conditions up to temperature code.· Restock of inventory.· Cleans store through sweeping/mopping, washing dishes, and wiping counters, tables, and chairs. · Preparation of pre-ordered sandwich platters for large catering events.

Medin, Ohio

· Assembled portrait frames of varying sizes.· Painted backdrops and props for senior portraits.· Data entry and file retrieval. · Packaged and shipped finished products to customers. · Organized and decorated the studio to create a more professional and welcoming environment.

Master'S Degree, Educational Technology

Bachelor Of Arts - Ba, American Sign Language (Asl), 4.0

Activities and Societies: Phi Sigma Iota- International Foreign Language Honors Society, and ASL Club.Minor in Education.

Education

Activities and Societies: National Society of Collegiate Scholars, ASL Club, Chamber Choir, and Concert Choir.Two years of Post Secondary.

4.0

Activities and Societies: Honoree in the Spring Leadership Ball, and a member or National Honors Society, Latin Club, Spanish Club, Encore.