Kelsey Utterback Email & Phone Number

Glencoe, Illinois, United States

Highland Park, Illinois

To drive sales through creating a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, resulting in positive customer relationships and a profitable store. Meet or exceed personal Sales Goal in order to help the store achieve its sales goals. Expand and manage client base through the following:Outreach and NetworkingSales GenerationFollow - Up: Maintain customer client books and social media relations.Be the expert of current fashion trends in the industry and the Brand & creatively communicate these treads to the team and customers.Demonstrate entrepreneurship to connect with the customers and create business through events and social media. Partner with Store Manager to execute.Embody and represent the company culture on the sales floor while ensuring adherence to policies and procedures.Demonstrate understanding of systems and programs, including point of sale and MPOS.Uphold a highly organized system for maintaining customer communication, data, appointments, and sales tracking.Serve as a Store/District leader in customer service, product information, and outfitting for the total store assortment.Mentor Stylists on all aspects of the customer experience through fit sessions, fashion boards, morning meetings and workshops.Partner with Store Brand Leader in managing and communicating Store/District SPH goals and results.Interpret and articulate the FP lifestyle and culture.Maintain an awareness of fashion trends, store concepts through the Scenic Route, BLDG25, Workshop, and additional communication from the merchandising team.Contribute at a high-level in store meetings, fit sessions, outfitting, and walk-through.Collaborate with the store leadership team to communicate customer feedback.Offer community resources and local recommendations for your customer (ex. tailor, restaurant, dry cleaner, etc.).Collaborate with management team to run selling contests and ensure team participation.

Chicago, Illinois, United States

Chicago Botanic Garden

Key point person interacting with catering event clients Manages the scheduling and logistics of their planned visit Prepares contracts for clients' catering services, collects and processes deposits and final payments in accordance with contracts via Caterease software, generates and routes BEOs Develops and implements strategies to generate new sales through up-selling, cold calling, outside appointments, networking events, referrals and site tours Develops professional relationships with current clientele for visit renewals and referral leads Sodexo's Sports and Leisure division specializes in customer service, delivering outstanding food and FM services.

Chicago Botanic Garden; Glencoe, Il

Responsible for all aspects of conference center and catering sales, including rooms and special events at the Chicago Botanic Garden. Primary contact with all clients inquiring about conference and catering services. Makes recommendations to clients based on type and purpose of function, location, and time planned. Coordinates arrangements with the Catering and Culinary Departments. Develops budget for sales function. Follows-up on service for unit/solicitors. The key point-of-contact for outside travel industry professionals, suppliers, operators, other area attractions/institutions, and group leaders for all group sales.Key Responsibilities:•Key point person interacting with the social event clients•Manages the scheduling and logistics of their planned visit•Prepares contracts for social visit clients with or without catering services, collect and process deposits and final payments in accordance with contracts via Caterease software, generate and route BEOs•Coordinate and process all social visit requests for use of Garden spaces and group tour activities using the Garden’s approved technology•Develop and implement strategies to generate new group sales through up-selling, cold calling, outside appointments, networking events, referrals and building tours•Develop professional relationships with current clientele for group visit renewals and referral leads

Glencoe, Il

Strong interpersonal, organizational and communication skills. Enjoys working with people in an active, energetic atmosphere. Ability to work outdoors in various weather conditions. Position requires periods of walking, standing and lifting light weight (primarily signs/sign holders—no more than approximately 15 pounds). Ability to work independently. Be a positive Chicago Botanic Garden representative and solve problems as necessary.Responsibilities: 1. Work assigned weekday evenings and weekends for Summer Evenings and Flower Shows. These events include set-up/strike of signage, load-in/out of bands or vendors, and to serve as the on-site coordinator for the respective program.2. Coordinate volunteers during programs if applicable. 3. Assist with other select weekend summer events as needed.4. Prepare materials for upcoming events including set-up memos, signage and programs.5. Other projects and duties as assigned.

Glencoe, Il

Overview: As part of Visitor Operations, the ideal applicant has exceptional communication and customer relations skills, providing an outstanding first impression while creating a positive and memorable experience for Chicago Botanic Garden visitors. The visitor assistant and cashier provides support for Garden exhibitions and events through a welcoming greeting, timely and accurate ticket sales using computerized point-of-sales systems, and line management control. The ability to maintain professional behavior and multi-task in a fast-paced environment is a must. This position requires varied days, typically 9:30 a.m. to 5:30 p.m., including weekends and some holidays, up to 29 hours per week. Hours will differ throughout the seasons.Responsibilties:-Provide accurate and efficient cashiering skills, including operating multiple computerized point-of-sales systems, generating ticket sales in multiple categories and values, coupon redemptions, and the balancing of sales figures for deposit.-Process and collect payments from visitors including handling money, processing credit and debit cards, making change, and processing gift certificates.-Remain knowledgeable of Garden current events and exhibitions, and proactively communicate and promote these to visitors.-Five-star customer service oriented, able to work independently, and willing to work as part of a team.-Promote and maintain a professional appearance and demeanor while in uniform.-Work outdoors in a variety of weather conditions, occasionally severe.-Frequently transport visitors, staff, and volunteers on a variety of vehicles (e.g. vans, club cars) throughout the Garden. Must be safety oriented.-Assist the visitor operations manager and coordinator in other areas as required.

Iowa City, Iowa Area

SCOPE Productions is the University of Iowa's Student Commission on Programming Entertainment. Based in Iowa City, SCOPE is dedicated to bringing quality concerts and entertainment to the University of Iowa campus and Iowa City Community. As a university talent-buying group, SCOPE works as an independent and completely student-run organization. Our aim is to consistently book emerging and big name artists in a wide variety of genres at an affordable ticket price for students and the public.Responsibilities as a Director and Hospitality Coordinator of SCOPE:- Utilize event planning skills by working with a board of directors to organize concerts on campus- Negotiate promotional deals and food sponsorships with local businesses - Strengthen communication skills by maintaining professional relationships with national/regional tour managers and other industry professionals- Demonstrate organization abilities by prepping hotel rooms and arranging transportation for the talent on day of show-Leading a committee of general committee members; overseeing their involvement in marketing, production, and other day of show responsibilities

Iowa City, Iowa Area

SCOPE Productions is the University of Iowa's Student Commission on Programming Entertainment. Based in Iowa City, SCOPE is dedicated to bringing quality concerts and entertainment to the University of Iowa campus and Iowa City Community. As a university talent-buying group, SCOPE works as an independent and completely student-run organization. Our aim is to consistently book emerging and big name artists in a wide variety of genres at an affordable ticket price for students and the public.Responsibilities:-Production: working with the Univeristy, local venues, and production companies to prepare venues.-Marketing & Promotion: working with online media and local businesses to advertise shows.-Hospilitality Committee: aide with artist transportation, hotel stay, and fufilling artist rider.-Collaboration with other organizations and festivals, such as the Englert's Witching Hour and Mission Creek Festival to bring entertainment to the Iowa City area.

Iowa City, Iowa Area

Residence Education Desk Clerks assist in the day-to-day operations and provide excellent customer service at a 24-hour residence hall front desk. Residence Education Desk Clerks are expected to fulfill all duties outlined in six core concepts: Customer Service, Administrative Skills, Communication and Teamwork, Community Support, Safety & Security, and a commitment to Diversity and Social Justice.

Bachelor'S Degree, Major In Communications, Certificate In Sustainability, & Certificate In Event Planning

Activities and Societies: Alpha Chi Omega Sigma Chapter , NextGen Climate, & SCOPE Productions

Education record

Activities and Societies: Swim Team