Kelsey Van Overloop Email & Phone Number

Mississauga, On, Ca

Markham, Ontario, Canada

- Lead and support the performance of the program managers who manage the patient support programs in the oncology, chronic disease and hematology to identify opportunities for program efficiencies and performance- Mitigates financial risk by educating managers and helping them implement financial controls and practices within their programs- Contributes to the strategic plan of the division by helping to formulate objectives and implementation plans

- Designed and implemented multiple product/programs including program structure, contract development, SOP/WI development, and coordination of financial assistance, and pharmacy services - Led the largest program and data transition consisting of 4000+ patients, recruitment for 45+ employees and coordination of 3000 injection appointment and drug delivery nationally over 3 months - Designed training program for all new program implementation for support staff, nursing, and pharmacy teams - Lead project teams in client manager role for consulting and serving as the primary client interface for digital projects

- Managed provincial transition of oncology product resulting in 90% of patients on commercial product - Successfully manage the transition of 1500 oncology patients from capsule to tablet formulation with minimal impact to patient care - Compared historical pharmacy markup data for retail pharmacies from 2017 to 2018 and prepared reported trends to Patient Support Lead, and developed strategic initiative that decreased annual program expenses - Incorporated analytical techniques such as design thinking, SWOT analysis and process mapping to eliminate duplication off efforts by program staff

- Supported business unit growth and contributed to the development of proposals that convey excellence of company services resulting in 60% success in new business - Supported the Implementation Manager with program design, project implementation execution of 3 patient support programs, including Special Access Program transition

- Navigated over >1000 patient’s public and private insurance nationally across multiple disease states including oncology, chronic disease and immunotherapy - Collaborate with cross function team to develop appeal for negative insurance outcomes and troubleshoot pharmacy system errors - Provided high levels of customer service to patients, families and healthcare providers regarding medication access

Oakville, On

- Investigated funding options for multiple high cost medications utilized to treat illness that have a severe impact on their health and daily life - Served as a resource for program stakeholders, which include physicians, nurses, patients and clinics and the client.- Liaise and advocate with insurance providers and provincial governments as necessary to determine coverage options- Extensive knowledge of the reimbursement landscape across Canada- Attended pharmaceutical manufacturer operation cycle meetings to assist with identifying process improvements and enhancements - Assisted with multiple patient support programs with reimbursement for different pharmaceuticals - Completed projects for Program Manager as requested, including Canada wide provincial criteria and private insurance criteria spreadsheet for team members to utilize

Mississauga, On

- Conducted waste and packaging audits for clients to collect data for government mandated Waste Audit Reports, Waste Reduction Work Plans and other ministry required documentation- Drafted recommendations to clients to improve waste diversion and recovery rates- Managed distribution of newsletter and transition to new website

Master Of Business Administration - Mba Candidate

Professional Certificate In Project Management

Bachelor Of Science (Bsc) Honours Biological Science, Minor Nutrition And Nutraceutical Science

Activities and Societies: Varsity Swim Team