Kelsey Brown Email & Phone Number

Jefferson City, Missouri, United States

Oversee all brand management and communications with the public. Promoted to the Executive Team in early 2021.

213 Adams Street

Process and welcome new membersDevelop strategies to retain membersNew Membership SalesSocial Media ManagementVideography & Photography to promote the Chamber and related eventsEditing and Authoring Chamber weekly, quarterly and yearly newsletters, newspapers & magazines

1937 Christy Drive Jefferson City, Mo 65101

Oversees all aspects of the hotel operations, including guest relations, front desk,housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for allphases of hotel management, including sales and marketing, human resources, food and beverage,and budgeting/forecasting. Empowers associates to provide superior customer care to guests,associates, and other visitors.Job Duties:• Recruits, selects, trains, and manages employees to deliver superior guest services and qualityproducts that will lead to maximizing revenue and profitability goals.• Creates and maintains customer-driven operations, empowering hotel staff to excel in superiorcustomer care.• Develops, recommends, implements, and manages the hotel's annual budget and long-termbusiness plan. Achieves budgeted sales and maximum profitability.• Creates new programs in response to market conditions and revenue opportunities.• Protects the hotel’s financial assets by properly administering policies and procedures forhandling cash, credit cards, accounts payable, accounts receivable, payroll and all otherfinancial transactions. Also, properly administers policies and procedures for protecting thesafety of guests and employees.• Prepares monthly reports for owners.• Ensures regular assessment and review of all hotel personnel by appropriate management staff.• Coordinates internal training and development programs.• Maintains a high personal visibility throughout the property and throughout the community.

1937 Christy Drive Jefferson City, Mo 65101

Job Summary: Works closely with General Manager in overseeing hotel operations, including guestrelations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development.Supervises the work of hotel department heads. Responsible for the operation of all aspects of thehotel in the absence of the General Manager.Job Duties:• Manages all aspects of the hotel in the absence of the General Manager.• Approves plans, budgets, staffing, and general operating procedures for the rooms,housekeeping, maintenance, and security departments.• Monitors the budget and directs corrective action as necessary to assure that budget goals areattained.• Functions as an administrative link between and among departments.• Monitors internal cost control procedures.• Coordinates training programs.• Assists the General Manager in developing and implementing long-range and annual plans,operating reports, forecasts, and budgets.• Monitors safety conditions and employees’ adherence to safety procedures. Updatesemergency plans and procedures and assures that effective training for these programs isconducted in all departments.• Receives, investigates, and acts upon complaints from guests and employees.• Assures that the hotel’s preventive maintenance and energy management programs are in use.• Participates in on-going facility inspections throughout the hotel to assure that cleanliness,safety, and other standards are consistently.Qualifications:• Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination ofeducation and experience.• Minimum of three years of hotel management or supervisory experience.• Strong leadership and a professional image.• Strong interpersonal, written and verbal communication skills.• Excellent decision-making ability and analytical skills.• Knowledge of a variety of computer software applications.• Ability to work a flexible schedule, including weekends and holidays.

Jefferson City, Missouri

• Facilitates tours of the hotel and secures clientele• Generates contracts for large groups and maintains group requests• Maintains all social networking websites, online and print advertising• Secure new clients through cold calls, appointments, and follow-up• Functions as an administrative link between and among departments• Trains and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.• Screens new applicants for hire• Empowers front desk staff to successfully handle guest needs, special requests, and complaints.• Ensures all guest service issues are resolved prior to guests leaving the property.• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.• Strives to be innovative in new programs designed to eliminate waste and increase productivity.• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.• Monitors safety conditions and employees’ adherence to safety procedures. Updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.• Receives, investigates, and acts upon complaints from guests and employees.• Assures that the hotel’s preventative maintenance and energy management programs are in use.• Participates in on-going facility inspections throughout the hotel to assure that cleanliness, safety, and other standards are consistent.• Consistently updates employee handbook to reflect current policies

Columbia, Missouri

• Handle guest needs, special requests, and complaints• Facilitate group and individual room sales• Assign appropriate room location to many different types of guests• Maintain Holiday Inn email and phone correspondence• Adjust billing as needed

(Worked here during summer break from college)• Placed VIP guests in appropriate seating locations• Demonstrated ability to work efficiently in a faced-paced environment• Supervised and maintained crowd compliance with venue rules and regulations in seating areas and VIP club

• Facilitate sales of merchandise online• Develop seasonal displays and promotional materials to advertise product lines• Establish and achieve personal sales goals • Maintain inventory and update prices as needed