Process clinical complaints according to standards of the appropriate governing regulatory body (FDA, Health Canada etc.) and in compliance with the company's standard operating procedures.Facilitate regular clinical reviews with Medical Director and clinical advisory team and complete necessary documentation for QA/RA assessment.Responsible for the development, revision and electronic delivery as the primary administrator for the company's online education portal used for training physicians, medical professionals, employees and clients.Coordinate team of full-time and per diem Clinical Trainers and schedule training assignments across North America.

Liaise with managers, coordinators and other staff as needed to ensure need for volunteers is being met by conducting an annual needs assessment.Review applications, conduct interviews and check references for top volunteer candidates. Conduct orientation session, including tour of facilities and introduction to staff, with volunteers/placements and ensure all required paperwork is accurately completed. Update and maintain volunteer/placement database.

Contributed to long-range organizational and strategic planning to promote continuous improvements for the Residence facility, programming, and student well-being.Participated as an active member of the Student Advisory Committee, with primary responsibility for the leadership and management of the daily operations of the Residence life program.Supervised and trained Residence staff in areas of student care, providing feedback and support on an ongoing basis.Communicated with Senior Management and Artistic staff regarding Residence issues, student care and concerns, and policy development.Proactively collaborated with key institutional partners, such as academic partners and medical/psychological professionals.Initiated appropriate response and follow-up to emergencies and student issues according to established procedures, updating Senior Management team and Residence staff team on the status of emergency and disciplinary situations in an efficient and accurate manner.Documented daily interactions and counseling interventions and compiled bi-weekly reports for Senior Management team that accurately reflect the climate in Residence, ensuring all pertinent issues are brought forward in a timely fashion.Networked with other community organizations and locate information related to best practices, student referrals, and external resources. Conducted research and participated in the creation and implementation of policies and staff development pertaining to student care and residence life for the RWB School.Initiated the review and revision of Residence life policies, procedures, guidelines, and communications with the goal of ensuring consistent practices and the standardizations of roles and responsibilities in the Residence.

Provided on-going therapeutic support for at clients in a residential settingParticipated in delivery of a range of group programming Contributed to team assessment of clients’ needs, strengths and program suitabilityAssisted the Learning Coordinator within classroom settingsDeveloped and implemented therapeutic interventions, evaluating their effectiveness, and modifying as appropriate.Responded to requests for information from parents/guardians and community professionals, adhering to confidentiality requirementsAdministered and documented medications including controlled narcotics Documented daily interactions and counseling interventionsHelped clients prepare for discharge and successful community re-integration and provided written client discharge summaries Completed written reports regarding crisis situations, according to program guidelinesEnsured that all disclosures of abuse or need for protection were thoroughly documented and reported to the staff team for follow up in accordance with provincial guidelinesAdhered to all organizational policies and procedures, program protocols and residential child care licensing regulations and standardsAdhered to AFM’s Code of Professional Practice and maintained professional conduct at all timesEnsured that services and actions were congruent with the program’s mission philosophy and beliefs, and clinical framework Relayed important information regarding clients in daily shift change reportsInitiated and facilitated positive, recreational activities with clientsActed as a positive role model by demonstrating appropriate communication, problem solving, and interpersonal relationships to youth clientsKnowledge regarding the importance of cultural diversity and cultural programmingFacilitated daily programming, as scheduled, encouraging client participationSafely escorted clients to appointments, relaying all pertinent information by written report

Served as an advisor on an on-going basis during the development and piloting of the Essential Skills Portfolio for Youth, a youth employability enhancement initiative funded by the Government of Canada and HRSD.Developed a sample Essential Skills portfolio used for pilot facilitation with groups of at-risk youth, connecting formal and experiential learning through life events, goals, interests, and learning styles to the Essential Skills required in a variety of occupations. Applied knowledge of the barriers that youth encounter with respect to career exploration and employment.