Kelsey Austin Email & Phone Number

Washington Dc-Baltimore Area

Manage end-to-end ideation and development of Europe Express Familiarization Program, incentive trips, and manage the event planning and execution of tradeshows on behalf of the business development team. Oversee business development event budget and manage promotional codes. Host monthly webinars and develop training programs for travel advisors, working cross-functionally with marketing, sales, product, CRM, operations, and other teams to drive successful programming internally and with… Show more Manage end-to-end ideation and development of Europe Express Familiarization Program, incentive trips, and manage the event planning and execution of tradeshows on behalf of the business development team. Oversee business development event budget and manage promotional codes. Host monthly webinars and develop training programs for travel advisors, working cross-functionally with marketing, sales, product, CRM, operations, and other teams to drive successful programming internally and with industry partners. Show less

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

As Sales Manager for TTC Tour Brands, I'm responsible for training travel agents in the Mid-Atlantic region on our destinations and tour products, as well as maximizing the sales potential of the region by cultivating strong relationships with existing trade partners, driving brand awareness, giving presentations to agencies and their clients, and identifying new customer prospects. In addition to Trafalgar Travel, I am also the sales manager and advocate for Brendan Vacations and Costsaver… Show more As Sales Manager for TTC Tour Brands, I'm responsible for training travel agents in the Mid-Atlantic region on our destinations and tour products, as well as maximizing the sales potential of the region by cultivating strong relationships with existing trade partners, driving brand awareness, giving presentations to agencies and their clients, and identifying new customer prospects. In addition to Trafalgar Travel, I am also the sales manager and advocate for Brendan Vacations and Costsaver Tours, also part of The Travel Corporation family of brands. Show less

Washington Dc-Baltimore Area

Specialist in recruitment and admissions for US students applying to both undergraduate and post-graduate programs at the University of St Andrews. I give advice and guidance to prospective candidates, accepted applicants, and student counselors across the US.

Washington D.C. Metro Area

• Develop and maintain relationships and accounts with travel agencies and vendors, helping our partners discover more purpose, passion and happiness.• Manage the sales functions and initiatives in the Mid-Atlantic region, increasing existing business, creating new opportunities and implementing strategies as directed.• Demonstrate superior knowledge of company products and train partner agencies and vendors on our services, providing superior levels of customer service and sales… Show more • Develop and maintain relationships and accounts with travel agencies and vendors, helping our partners discover more purpose, passion and happiness.• Manage the sales functions and initiatives in the Mid-Atlantic region, increasing existing business, creating new opportunities and implementing strategies as directed.• Demonstrate superior knowledge of company products and train partner agencies and vendors on our services, providing superior levels of customer service and sales support. • Liaise between head office and the Mid-Atlantic travel industry by analyzing, communicating, reporting and managing customer information.• Achieve Sales Revenue, budgetary and corporate business KPIs, exemplify teamwork, and actively maintain and promote the company core values. Show less

Edinburgh, United Kingdom

• Coordinated individual and group bookings at a 5-star heritage visitor attraction in old town Edinburgh, welcoming over 700 international visitors daily. • Managed a schedule of over 40 tours daily while providing an immersive visitor experience, assisting guests from over 60 countries, and constant coordination with management and tour guides. • Adapted to efficiently resolving issues utilizing effective and friendly communication despite potential language barriers, certified by the… Show more • Coordinated individual and group bookings at a 5-star heritage visitor attraction in old town Edinburgh, welcoming over 700 international visitors daily. • Managed a schedule of over 40 tours daily while providing an immersive visitor experience, assisting guests from over 60 countries, and constant coordination with management and tour guides. • Adapted to efficiently resolving issues utilizing effective and friendly communication despite potential language barriers, certified by the customer service training program, WorldHost.™ Show less

Mobile Agent

• Developed the growth of worldwide web-based and phone enquiries for international group tour booking site, generating 200% overall growth over previous cycle.• Advised student and recent graduate clients, providing expertise on worldwide destinations, 30+ major tour operators, tour inclusions, visa and heath regulations, and optimized travel experiences of wide-ranging clientele.• Spearheaded the development of new business partnerships in the US market. • Managed onboarding and… Show more • Developed the growth of worldwide web-based and phone enquiries for international group tour booking site, generating 200% overall growth over previous cycle.• Advised student and recent graduate clients, providing expertise on worldwide destinations, 30+ major tour operators, tour inclusions, visa and heath regulations, and optimized travel experiences of wide-ranging clientele.• Spearheaded the development of new business partnerships in the US market. • Managed onboarding and delivered over 40 hours of training for incoming travel experts.• Self-managed international client-base effectively by operationalizing 15+ backend booking systems and client management systems as well as developing invoices and mandatory travel documents. Show less

Wellington, New Zealand

• Advised study abroad students and researchers on travel destinations and booking logistics while respecting student needs and financial restrictions.• Partnered with campus study abroad office to coordinate travel requirements for University of California Davis specific international programs, booking airfare, tours, insurance, rail passes, and accommodation.• Developed and delivered presentations to campus organizations and directed marketing events to promote STA Travel-branded… Show more • Advised study abroad students and researchers on travel destinations and booking logistics while respecting student needs and financial restrictions.• Partnered with campus study abroad office to coordinate travel requirements for University of California Davis specific international programs, booking airfare, tours, insurance, rail passes, and accommodation.• Developed and delivered presentations to campus organizations and directed marketing events to promote STA Travel-branded products.• Specialized in assisting travelers with bookings to North America Show less

Davis, Ca

• Advised study abroad students and researchers on travel destinations and booking logistics while respecting student needs and financial restrictions.• Partnered with campus study abroad office to coordinate travel requirements for University of California Davis specific international programs, booking airfare, tours, insurance, rail passes, and accommodation.• Developed and delivered presentations to campus organizations and directed marketing events to promote STA Travel-branded… Show more • Advised study abroad students and researchers on travel destinations and booking logistics while respecting student needs and financial restrictions.• Partnered with campus study abroad office to coordinate travel requirements for University of California Davis specific international programs, booking airfare, tours, insurance, rail passes, and accommodation.• Developed and delivered presentations to campus organizations and directed marketing events to promote STA Travel-branded products.• Earned a 6-month job transfer to STA Travel New Zealand to further cultivate international perspectives and the unique experience of living abroad. Show less

Grass Valley, Ca

• Provided high quality and friendly customer service by efficiently meeting the needs of customers• Identified sales and cross-selling opportunities• Performed routine office and clerical duties, maintains operational quality and standards

San Luis Obispo, Ca

• Worked in a team environment at a dynamic, fast-paced café• Excelled in customer service, food and coffee drink preparation, and maintaining a clean and inviting space• Trusted with financial responsibilities, delegated breaks and shift duties

Master Of Science (Msc), Heritage & Cultural Tourism Management

Activities and Societies: International Student Ambassador • selected as International Student Ambassador, assisting the recruitment.

Bachelor Of Arts, History, Music

Activities and Societies: Kappa Kappa Psi, Marching Band, Concert Choir • bass drum player in Mustang Marching Band and pep band for 3.

History, Spanish

Activities and Societies: • intensive Spanish language courses and lived with Spanish homestay family Study Abroad, September - December.

Associate Of Arts (A.A.), Humanities/Humanistic Studies, Liberal Arts, Gpa 3.522

Activities and Societies: Concert Choir • 2 years concert choir