Kelsey Batts Email & Phone Number

Williamsburg, Virginia, United States

Efficiently oversee a team of 18 tour guides, adeptly resolving any escalated issues to ensure exceptional guest experiences.• Collaborate seamlessly with cross-functional departments to orchestrate flawlessly executed tours, enhancing overall customer satisfaction.• Successfully book and manage groups of varying sizes for tours, while proactively promoting and selling add-on experiences to maximize guest enjoyment.

Williamsburg, Virginia, United States

• Utilized Salesforce for delivering top-tier customer service and support via chat and email, with a focus on enhancing overall experience.• Successfully addressed 150-200 daily customer inquiries and issues related to billing and online portal usage with precision and efficiency, ensuring high levels of satisfaction.• Promptly resolved problems and escalated suspicious transactions to management, effectively mitigating company risks.• Identified opportunities to cross and upsell products and services resulting in multiple recognitions for exceeding weekly sales goals.

Orlando, Florida, United States

• • Received sales awards each year for meeting and exceeding sales goals and KPIs.• Recognized multiple times for outstanding guest service, by providing a memorable and enjoyable experience for guests.• Collaborated with management to analyze, design, and implement customer-company interaction improvements, enhancing the overall customer experience.• Exhibited exceptional problem-solving skills through customer ticket issue resolution and proactive escalation of suspicious transactions to management.