Kelsey Berry Email & Phone Number

Nashville, Tennessee, United States

Ascension St. Thomas Midtown, Rutherford & West Hospitals

Tennova Healthcare

•Certified Marketplace Counselor identifying State, Local & Federal funding programs for self-pay and clients without secondaries to Medicare within the Facility or discharged. Advising Patients that may not know they qualify for certain programs to help with financial stress during a time they should focus on care, while saving the Facility from millions in revenue leakage. •Eligibility Specialist assuring efficiency behind registration operations prior to billing submission. •KPI's (Key Performance Indicator) knowledge to reaching ultimate Customer Satisfaction, Internal Process Quality, Team Satisfaction and Financial Performance. •Assists with Social Security, Terminal Illness (TERI) and Disability cases. •An Authorized Representative processing application's, calling patients following up on coverage, denials and processing appeals etc. •Running morning/afternoon census, inventory review, pivoting reports, AR and Chrome workflows. •Working post-partum floor assisting mothers with their future insurance coverage for newborns and payment plans. •Creating daily Excel spreadsheets with patient updates for Case Management and the Business Office/Leadership review. •Ability to tackle new problems, situations and arrive at proper solutions independently. •Working toward building and maintaining a good relationship with the Hospital Administration/Staff to enhance patient satisfaction to the fullest, while updating and providing accurate information within the revenue cycle chain until completion.

Nashville Metropolitan Area

•In a pivotal, fast-paced environment I was responsible for onsite registration, arrival processes, discharge and insurance validation for my Team. •Worked rounds on floors throughout the campus, Main Tower, Critical Care Tower, Research Facility and The Children’s Hospital validating patients demographics that were directly admitted into their units. •Determined needs, problem solving, delivered training and assisted with the ongoing, long-term improvement of employees' skills. •Resolved issues related to registration, billing, insurance, and payment of accounts. •Processing and auditing end of day billing financials. •Acted as a mentor to my peers.

Clarksville, Tennessee, United States

•PAR chiefly responsible for handling accurate and thorough Medical Billing inquiries for each Patient visit. •Collecting payments in office and or over the phone. •Made innovated changes and implemented training procedures. •Writing up maternity pre-payment contracts to explain proper deductible and co-insurance estimates. •Verifying with insurance plans upcoming Surgery/IUD insertion balances weeks prior to visit, writing up deposit and payment plan options. Obtaining signatures required for successful billing submission. •Worked with CBO Leadership analyzing changes to help with ultimate patient satisfaction and revenue growth. •Alerting five Physicians schedules per discharge to discuss account issues or past due balances. •Filling in throughout PMG being part of the Central Billing Office, when colleagues were on vacation/Holidays when was needed in versatile roles reviewing and acting upon delinquent accounts. •Resolved issues such as correcting posting errors, re-filing insurance claims, appeal follow ups and processing account adjustments. •Took appropriate resolution actions, such as sending collection letters and submitting requests to the Provider for collection agency placement of an account. •Act as liaison between collection agencies and CBO. handling Bankruptcy and probate notices taking appropriate action as necessary. •Exemplifying excellent Patient satisfaction in every aspect of their healthcare visit while demonstrating courtesy, compassion and respect in financial assisting.

Fredericksburg, Virginia, United States

•Served as the Head Insurance, Billing & Coding Coordinator, working alongside the Owner/MD and Assistant doing accounting and full revenue cycle reviews. •I was responsible for the upkeep, configuration, reliable access of insurance systems, claims and cyber security with HIPPA. •Training staff on software updates and new hires. •Assisting the Pediatrician and reviewing accurate analysis of medical records. •Obtained necessary information for the appropriate sequencing and assignment of ICD-10, CPT, and HCPCS codes. •At times acquired to maintain health and patient payment records, main security policies, Patient relationships, train, offer technical support for projects ongoing and future projects within the office in coordination with the Hospitals nearby. •Covering up to 800 patients within our Network on coverage, exporting claims and importing payments. •In addition, I dealt with the Internet facing or business critical system and have a strong grasp of computer health security. •Within my years at this facility, I was honored by Dr. Amory on gathering over 300k revenue from their Patient AR (Accounts Receivable) back into the practice after years of being untouched.

Green River, Wyoming, United States

•During this time period I performed day to day workflows for a Financial Institution. Bank of the West primary source of instruction is responsible for numerous accounts of Members as well as daily transactions, customer service interactions and relationships. •Made a positive impact on the environment, Community, and the planet at a leading sustainable bank. •Untimely self-motivated and responsible for providing high-quality service by processing transactions efficiently and accurately. •Inspired Teller Coach/Trainer. •I was responsible for ensuring compliance with Bank of the West orders, directives, and training standards that govern from all Financial Institutions. •Also, day to day bank dual protection and security procedures. Knowledge of all vaults, security lock boxes and ATM's. •Was recognized when left this position by Branch Manager Regina Clark for never missing a penny on my daily drawer in all the years in the Bank or in drive-thru. •Hit company set and based sales goals over the years lead me into this higher-level position. •I found challenges to be rewarding and inspired me to want help and teach others. •Inspired reaching cash and credit goals throughout the facility mastering the Art as a Teller.

Fredericksburg, Virginia, United States

•Responsible for scheduling appointments, meetings, confirmation of appointments/meetings, checking in patients, and working with patient records. •Taking payments and counting end of day financials. •Assisting with patient billing inquiries, office staff & Physicians in anything they needed and came up with solutions. •I also worked with the electronic medical record system (EMR) and following all daily protocols assigned by a fast-paced Obstetrician-Gynecologists Practice.

Fredericksburg, Virginia, United States

•My responsibilities included Keying in medical CPT and ICD-9 charges to insurance companies. •Learned as an intern to tackle multi-tasking and being guided by passionate leaders motivating me going into my Healthcare Career.•Work with insurance company representatives via telephone calls on claims, resolving conflicts and posting daily account information for multiple Hospitals and over 20 medical offices. •Filed super bills and EOB’s daily.•Worked AR Reports. •Given the opportunity to come up with strategies for the team and building a close bond with my colleagues implementing revenue growth.

Education record

Medical Billing & Coding

High School Diploma

Activities and Societies: DECA, Marketing, and Art History