Kelsey Creeley Email & Phone Number

Carlstadt, Nj, Us

Greater New York City Area

Plan and implement global migration from one conferencing tool to another. Craft and schedule engaging, exciting, and valuable communications to inform users of the change.Develop an exciting gamified training system for projects, leveraging gamification to generate buzz and user attendance. From prize wheels for general users to relay-race style training for super users.Develop first-ever complete Tech Training program for the company, starting with live trainings covering all tools. Culminating in a hybrid solution of on-demand training courses available to users in multi-language alongside regular live trainings for power users and special cases.Develop, monitor, and maintain Tech Services pages and documentation on company intranet for both evergreen items as well as project cycles.Work across 34+ offices in 15+ countries to ensure consistent user experience.Work with global teams to create translations of communications and trainings.Work closely with various teams within Tech Services to understand their tools in order to create trainings for both end users and support users.Acting as the voice of the user to Tech Services and the voice of Tech Services to users. Being able to "translate" casual user feedback into more technical information to drive decision making and project goals, while also taking technical information, limitations, etc. and being able to "translate" it back to users in a way that ensures understanding and level-setting of expectations.Use a variety of Adobe tools - Illustrator, Photoshop, Audition, Character Animator - to create visually engaging ways of sharing information.Developing easy-to-use communications suites (usually email templates) that meet a standardized format to represent Tech Services in a consistent manner, using a consistent, clear, and direct voice.Working directly with vendors to provide feedback regarding user experience and administrative needs, while also driving discussions around standards.

Greater New York City Area

SME in Unified Communication (UC) suite systems and tools, using expertise to define and develop administrative processes and organizational procedures to manage and maintain global UC systems efficiently. Responsible for assisting in technical documentation including Operating Process Documents (OPDs), Troubleshooting Guides, Standard Procedure Manuals, and more. Owner and manager of UC Administrative Management data including test accounts, passwords, administrative access rights, and more. Responsible for UAT and change management planning. Lead onboarding and training processes for global rollout. Provide continuous strategic feedback and planning input based on use cases from training and technical work in live systems to ensure long-term project success and viability. Plan and execute integration of company acquisitions into corporate UC suite bringing them in line with existing standards.Responsible for maintaining standards across both conferencing and daily communication tools while ensuring ongoing stability of a full phone-free (soft phone only) environment.

New Jersey

Analyzing and organizing content on the company's enterprise portalDesigning improved user experiences and interfacesWorking with teams throughout the company to share their content in a meaningful wayDeveloping pilot program for team/project collaboration sitesDeveloping creative suggestions for rebranding and redesignCreating valuable editor and administrative training to ensure standardization across portalManaging meta data to ensure optimization of siteParticipating in program pilots of new tools and platforms to provide critical analysis, feedback, and insightCoordinating efforts with global teams to create a truly unified global experienceDeveloping rules and guidelines for content management that improve user experiene and reduce time/money/effort required to maintain site assets and information

Greater New York City Area

SME in vendor-specific telecom administration systems and tools, using expertise to define and develop administrative processes and organizational procedures to manage and maintain global telecom systems efficiently. Solely responsible for technical documentation including Operating Process Documents (OPDs), Troubleshooting Guides, Standard Procedure Manuals, and more. Owner and manager of Telecom Administrative Management data including test accounts, passwords, administrative access rights, and more. Responsible for UAT and change management planning. Led onboarding and training processes for global rollout. Provide continuous strategic feedback and planning input based on use cases from training and technical work in live systems to ensure long-term project sucess and viability.

New Jersey

Responsibilities● Administrative and calendar support for six team members● Back-up support to CIO’s Executive Assistant● Coordinate and organize meetings● Prepare documents and presentations● Arrange complex domestic and international travel as needed● Expense reports and credit card reconciliation

New York, Ny

● Project Planning & Management● Data validation and analysis● Project proposals● Road mapping - Capabilities mapping, GAP Analysis, heat mapping● Strategic planning● Enterprise Architecture● Financial Analysis

New York, Ny

Responsibilities● Administrative and calendar support for six team members● Back-up support to CIO’s Executive Assistant● Coordinate and organize meetings● Prepare documents and presentations● Arrange complex domestic and international travel as needed● Expense reports and credit card reconciliation

Union, Nj

Responsibilities● Executive level and personal support to President and owning family● Office management: coordinate with facilities team for repairs and maintenance, work with vendors, maintain office supplies● Heavy accounting support - A/P and A/R● Create and maintain organization system for Controller’s office● Prepare presentation documents for different audiences● Prepare and send complex weekly financial status report to managementAccomplishments● Designed and created a color-coded visual project timeline board● Implemented and executed online expense and travel tool [Concur]

Cambridge, Ma

Responsibilities● Executive level administrative and personal support to CEO/Co-Founder● Arrange meetings and catering both in office and while traveling● Take and distribute detailed and highly sensitive minutes● Maintain distribution lists● Organize board meetings and travel for cross-time zone meetings● Prepare, organize board documents and other highly confidential information● Liaise and collaborate with Executive Assistants to other board members● Arrange complex domestic and international travel● Expense reports and credit card reconciliation● Awareness of budgets and assistance managing costs● Utilize superior written and verbal communications skills to represent CEO● Collaborate with two Executive Assistants as Executive Support Team● Work with five Administrative Assistants to provide coverage company-wideAccomplishments● Designed and led multiple employee morale/team building activities● Created complete game narrative and made pitch to CEO

Woburn, Ma

Oversee branch operations - maintenance of active employee files, I-9s, inactive files, benefits, payroll. Coding A/P invoices for processing, routing incoming documents, assisting in problem resolution. Completing tasks to increase branch profitability and minimize liability. Handling confidential information and meeting short deadlines.Responsibilities● Manage operations of four divisions in two states simultaneously● Provide executive level support in Executive Assistant’s absence● Collaborate with Branch Administrators across East Coast region● Communicate with team to ensure office coverage for holidays and PTO● Onboard in-house and temp employees● Process Terminations for temp employees● Payroll, benefits administration, document retention● Work with sales staff to set up new customer accounts in recruiting tool● Process drug screens and background checks; confidentially handle resultsAccomplishments● Led the region in deadline compliance and measurable operations activity● Spearheaded complete branch audit of all employee and customer files; traveled to other branches to complete branch audits as well● Implemented best practice procedures to improve flow and operations● Created green processes to reduce waste and increase efficiency

Kirkland, Wa

Customer service, shipping marketing materials, processing orders/returns, answering phones, quoting materials, tracking orders.Responsibilities● Support sales rep in all needs both personal and professional● Customer Service: receiving and checking orders, looking up replacement parts, RGAs, etc.● Tracking orders● Send material updates to appropriate distribution lists at appropriate times● Carefully distributing pricing lists for different pricing groups to correct recipients● Evaluate quotes to maintain commissions but provide savings to customers● Work independently to keep office running while sales rep travels● Organize distribution lists for 250 customers of 20 different vendors; create email and printed material mailings using appropriate distribution list(s)Accomplishments● Re-organized office for improved tracking and sales data gathering● Created office manual for training and continuity● Transitioned ordering system from fax-and-file to fully electronic, reducing cost and waste

Edmonds, Wa

Managed sample inventory, shipping/receiving. Sample selection and ordering from season to season, store merchandising and organization. Assisting customers with Bridal purchases and other decisions, placing customer orders with manufacturers. "Casablanca Specialist" - brides specially made apointments to order custom designed gowns in which I would piece together their dream gown with different elements of various Casablanca gowns, take specific measurements and carefully convey the request to the manufacturer.

Associate Of Arts (Aa), Business Administration, Management And Operations, 4.0

Activities and Societies: Alpha Alpha Lambda (Phi Theta Kappa)

Associate Of Arts (Aa), Meeting And Event Planning, 4.0

Activities and Societies: Alpha Alpha Lambda (Phi Theta Kappa)

High School Diploma, 3.6

Activities and Societies: International Baccalaureate

Certificate, Couture Design And Techniques