Working with businesses from 5 - 5000 employees, I partner to ensure companies have the software, services and support to be most successful.

- Managed a pipeline of multiple clients while generating new sales.- Provided consultative support to clients throughout the sales process.- Collaborated cross-functionally with downstream teams to ensure client retention and satisfaction.- Cultivated relationships with clients, leading to successful sales of company services.- Developed and conducted sales training programs for team members, improving overall performance.- Created tailored course material for 10 different modules, boosting employee engagement with new strategies.- Improved team sales by launching a book club initiative, driving employee engagement with customers, and collaboration with internal teams.- Facilitated onboarding process by providing individualized guidance to sales team members transitioning from inside sales to the Project Planner role, increasing time-to-competency.-Collaborated with internal stakeholders to coordinate client onboarding & ensure successful implementations, resulting in an increase in customer satisfaction ratings.-Facilitated meetings with support staff to troubleshoot client issues, to increase customer retention.-Analyzed data from sales calls to identify key trends and where improvements would be needed. This resulted in creating new trainings for team members to enhance their sales calls efficiency.-Resolved customer inquiries & disputes same day to ensure client retention and satisfaction.-Identified & addressed root causes of issues, leading to a reduction in repeat complaints.

Consistently named as a top performer at ADP:-Named Top Associate District Manager for Mid-Atlantic Division-Exceeded over 100 percent of sales quota during FY18 and FY19Cultivated business relationships with and served as a trusted advisor for clients, including bankers and accountants.Executed cross-selling sales techniques to deliver products to new and existing clients.Served as leader of regional sales and product trainings and participated in leadership and team development trainings.Trained and mentored junior staff, both of whom over-performed, exceeding 100 percent of their sales.Served as Event Coordinator of Business Networking International’s Morgantown Integrity Chapter

-Worked collaboratively with financial representatives to prepare contracts, process new business, and complete weekly reporting of representative activity.-Conducted weekly one-on-one status meetings with financial representatives.-Trained new employees in administrative positions

-Prepared promotional posters, cards, and gifts to be marketed and used for University events-Developed relationships with companies to design innovative campaigns to promote specific sporting events-Coordinated with Athletic Marketing staff at all sporting events such as:-Carried marketing media throughout the sporting events-Worked with event entertainment to ensure smooth transitions-Served as liaison between athletes and the public for pre and post-event functions-Led marketing team members during sporting events to ensure events were correctly managed-Served as liaison for fan experience extras such a personal meet and greets, event space tours, and fan promotion gifts