Operations Manager
CurrentSuccessfully managed a team of engineers, technicians & project managers in an environment selling, implementing & supporting VoIP solutions, IT managed services, IT infrastructure/equipment and structured cablingBuilt & maintained positive relationships with diverse clientele ranging from small business to fortune 500 companies, often interacting with company executives & decision makersEffectively communicated with team members at all levels to improve staff performance & morale, maintained a positive customer service score and strategically solved problems by aligning the right resourcesAccompanied team through two acquisitions within a period of 6 months