Kelsey Ingraham, Mba Email & Phone Number

United States

As part of the Financial Shared Services team at ProMach we support the divisions AR needs and requests. We collaborate cross functionally and work primarily with division controllers, Cash application and collections.

Manage a team of billing specialists using strong knowledge of the business and processes. Deliver on-going training, work consistency, process implementation and assistance to sales and service teams. Daily and Monthly review of billing entries and overall processes to reduce the amount of revenue related variances, overall billing errors within customers accounts, ensure zero discrepancies for future audit requests and reduce costs within third party invoicing. Extremely knowlegable on internal systems in order to troubleshoot errors for sales/service and assisting the development team on new product builds.· Managed a team of 6 billing analysts responsible for creating accurate invoices for 36,000 monthly subscribers and reporting on revenue to the senior leadership of a publicly traded Marketing company· Led the hiring and onboarding process for the billing team leading to increased head count, the creation of new onboarding materials, and multiple candidates who eventually moved onto more senior roles within the company· Designed and implemented new operating procedures within the billing team including the creation of a continuous cross-training program· Reconcile all entries between internally received data, Microsoft Great Plains (accounting software) and Basys (payment processing system)· Collaborated across all teams (sales, services, development) to coordinate the implementation of new initiatives and solutions related to current products and services· Coordinated the internal user testing of all new company wide and systems development projects; i.e. the addition of sales tax to comply with state laws and the opening of a new location resulting in new revenue accounts.

Charlotte, North Carolina

Lead a team of 5 accounting professionals on the finance team at TSI. Handle all account receivables using Microsoft Dynamics Great Plains (GP). Subscription based daily invoicing for 22K+ clients. Upload all new sales, packages, pricing changes into GP to set up all client data and billing. Complete all third party reconciliations. Reconcile authorize.net charges and all cash receipts created daily. Confirm non-payments with A/R and schedule cancels via internal client data logs. Pull data for reporting and reconciling using Microsoft Excel and it’s functions (including Vlookups, If Statements, Pivot Tables). Confirm finance and the entire Townsquare Interactive team is following PCI Compliance and SOX/Audit requirements.

Mooresville, Nc

Organized and planned practices for inaugural season. Managed all coaching duties for practice and games.

Charlotte, North Carolina Area

Managed event calendar for 8 youth teams. Directed operations and communications for club fundraiser. Programmed practices for elementary and middle school girls. Educated players on the skills and rules of lacrosse.

Greenwich, Connecticut

Utilized QuickBooks for the tracking of accounts payable and receivable and reconciling bank statements. Performed a variety of administrative duties: created proposals, scheduling high volume of customers and taking on tasks to help co-workers complete assignments in a timely manner. Experience in customer service via email, phone calls and face to face interactions.

Jackson, Mississippi

Led a group of 17 college women, of which only three had played lacrosse previously, to compete in an NCAA Division III conference following a slump of the pervious season. Instructed and trained a collegiate team to learn the rules and skills to play the sport of lacrosse in two months, leading us to play out the entire 2017 season. Marketed Millsaps College through the recruitment of athletes for 2018 and 2019 seasons. Developed team building exercises. Budgeted $ between equipment, travel, recruiting and other needs for the season. Fundraised $ using multiple strategies for the athletic department and the women’s lacrosse team. Mentored players not only in lacrosse, but also in school and everyday life.

Jackson, Ms

Consultant for small business incubator program. Assist, guide and support start-ups. Facilitated marketing research, providing research, analyzing findings and report recommendations. Wrote and edited business plans. Managed companies financials including balance sheets, income statements, cash flows and proformas. Re-organized client’s QuickBooks to fix errors and reconciled all transactions. Oversaw marketing and branding strategies from planning to implementation for multiple businesses. Generated Constant Contacts to promote events sponsored by ELSEWorks.

Athletic Department

Fundraising, team assistant

Attended weekly Executive Board meetings as well as directed weekly chapter meetings. Provided mentorship to executive board members. Directed chapter to improve GPA average, removing the organization from probation. Led chapter to receive multiple national awards. Coordinated members to work as a team through various projects and taught importance of communication. Implemented new positions and committees to increase efficiency of the chapter. Served as an external voice for the members of Phi Mu to the college. Managed time between being president, lacrosse and schoolwork.

Organized four social events, carnation ball formal being the largest. Distributed a budget of $1,300.00 per semester among all costs including venues, catering and DJ for multiple events. Delegated event planning while ensuring compliance with governing regulations and budgetary restraints.

Designed and facilitated creative programs for junior and senior pilgrim fellowship. Coordinated and attended various mission trips in multiple countries.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: ELSEWorks

Bachelor’S Degree, Accounting And Business/Management

Activities and Societies: Phi Mu Fraternity, Varsity LacrosseLiberal arts education with a background in accounting. Captain of NCAA.

Education record

Activities and Societies: LINK, Diabetes Club, Lacrosse, SoccerPhilanthropy