Kelsey Jarrett Email & Phone Number

Des Moines, IA, US

- Leads a team of project managers and implementation consultants responsible for onboarding new customers onto Bynder platform.- Coaches and mentors team to ensure customer satisfaction and adoption by providing effective and efficient onboarding experience through consultation, configuration, and training. - Responsible for operational objectives such as.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Responsible for seamless and successful SaaS onboarding experience for new customers.- Drove customer satisfaction and adoption by providing effective and efficient onboarding experience for enterprise customers. - Collaborated with Sales Engineering, Product, and Customer Success to ensure customer success and satisfaction. - Managed multiple large.

Greater Boston Area

Bynder is the fastest way to professionally manage creative files. Teams get on the same page for real-time collaborative edits and approvals, easy file sharing and storage, auto-formatting for channels and file types - it provides one central hub for all company materials and messaging. With company creative at your fingertips, your next big idea is a.

Des Moines Metropolitan Area

Waltham, Massachusetts

- Worked with enterprise clients to ensure success with the platform.- Led customer integration and implementation of a CRM software solution directly into the customer's Salesforce and Microsoft Dynamics instances. - Collaborated with the account team to ensure successful completion of onboarding the customer.- Assisted with technical troubleshooting of.

Waltham, Massachusetts

- Managed over 100 enterprise accounts with a product spend over $20,000. - Successfully lead over 200 training sessions via GoToWebinar as a product team lead. - Worked with analytics development and QA team to report and triage customer issues. - Attended Scrum as a team lead for Client Services on the Analytics SAAS product.- Performed QA on product.

Waltham, Massachusetts

- Worked along side of members in the sales organization to accelerate the sales process and enhance customer satisfaction. - Supported pre-sales activity, on-boarding new customers and nurturing existing clients to solve problems and ensure success. - Provided individualized customer training via GoToMeeting. - Used Salesforce to track internal and.

North Liberty, Iowa

- Ensured the quality of the front-end user experience for all versions of the company's software.- Created, edited, and maintained materials for software products; including requirement specifications, testing materials, help files, reference manuals, online documentation and product development life cycle. - Validated all software updates, ensuring the.