Kelsey Marshall Email and Phone Number
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Experienced customer service professional with a demonstrated history of growing support teams in the e-commerce, retail, and technology industries.
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Vice President Of Customer ExperienceGive Lively Feb 2023 - PresentNew York, New York, Us
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Director Of Customer SupportGive Lively Feb 2021 - Feb 2023New York, New York, Us
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Customer Support ManagerGive Lively Dec 2019 - Feb 2021New York, New York, Us
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Board MemberFort Mill Community Playhouse May 2022 - PresentSecretary as of 2024, head of the Reading Committee for 2025 season -
Customer Success ManagerKindbody Sep 2019 - Dec 2019New York, UsOwn patient experience throughout sales funnel and during ongoing clinic cycles to support a staff of doctors and administrators for a seamless process. Evaluate current state of experience process across communication channels. Implement new CRM vendor to build an easier and more efficient triage structure. Coordinate systems quality-of-service checks and set up a maintenance system for meeting goals/SLAs. Own experience operations improvements project management. -
Learning Delivery SpecialistCasper Jan 2019 - Aug 2019New York, New York, Us -
Customer Experience TrainerCasper Jan 2017 - Jan 2019New York, New York, Us
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Customer Experience SpecialistCasper Jul 2016 - Jan 2017New York, New York, Us
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Digital Strategy AssociateState Bags May 2015 - May 2016Plans and implements STATE's digital presence across all media channels to build direct eComm business; SEO, Facebook and Twitter advertising strategy; Daily content creation; eComm merchandising and branding management; Email campaign management; eComm customer service; Building and maintaining digital assets and line sheets.
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Branded Content And Marketing AssociateYourtango.Com Aug 2013 - May 2015New York City, Ny, UsCreated branded content campaigns for brands such as Coty, WE tv, Revlon, Nordstrom, L’Oreal, and more. Structured media plans and RFPs that drafted multi-dimensional campaign proposals and created premium brand experiences on the site. Expanded on the start-ups core mission statement to create a marketable content strategy and niche brand. -
Freelance BloggerWeb Espy Oct 2013 - Nov 2013Reviewed online start-up companies, mainly focusing on beauty, style and luxury brands. Posted to the WebEspy blog, writing about topics such as trends in e-commerce start-ups.
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Guest Services AssociateSouth Carolina Aquarium May 2012 - Apr 2013Charleston, South Carolina, UsI acted as shift manager when designated which included covering coworker’s breaks and lunches and taking responsibility for my coworkers when needed. I greeted guests, answered questions and gave recommendations about the surrounding Charleston area. In the 4D Theater, I scanned tickets and handed out glasses as well as ran 4D movies which required a thorough knowledge of SimEx software. -
VolunteerRobert Lange Studios Nov 2011 - Dec 2011I used the patron directory in order to assist in purchases and I cleaned out storage spaces in order to help the owners. I also arranged shipping and delivery of pieces as well as negotiated payment for shipping. I was responsible for the record keeping and handled the organization of receipts, cataloging them into Excel in an easy-to-understand way.
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VolunteerHalsey Institute Of Contemporary Art Oct 2011 - Nov 2011I was responsible for attending to the front desk, keeping a tally on how many visitors the gallery received and answering phone calls. I managed school group visits, offering media from the gallery and directing them around the exhibit.
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VolunteerRedux Contemporary Art Center Sep 2011 - Oct 2011Charleston, South Carolina, UsI was expected to be knowledgeable about present and upcoming exhibitions, including designing and constructing mailings for upcoming exhibits. I was also required to be knowledgeable on classes that the gallery offered and directing students to their designated rooms. I also assisted with an exhibition opening that included hosting the featured artist, attending to the catering table and greeting guests. -
UsherCharleston Music Hall May 2011 - Jun 2011
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Florist AssistantBuy The Bunch May 2010 - Jun 2010I cleaned flowers, answered phones and took orders, signed for deliveries and was left in charge of the store when the florist was out on deliveries.
Kelsey Marshall Skills
Kelsey Marshall Education Details
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Queens University Of CharlotteCreative Writing -
College Of CharlestonMedia Studies
Frequently Asked Questions about Kelsey Marshall
What company does Kelsey Marshall work for?
Kelsey Marshall works for Give Lively
What is Kelsey Marshall's role at the current company?
Kelsey Marshall's current role is Vice President of Customer Experience at Give Lively.
What is Kelsey Marshall's email address?
Kelsey Marshall's email address is km****@****ngo.com
What is Kelsey Marshall's direct phone number?
Kelsey Marshall's direct phone number is +180323*****
What schools did Kelsey Marshall attend?
Kelsey Marshall attended Queens University Of Charlotte, College Of Charleston.
What skills is Kelsey Marshall known for?
Kelsey Marshall has skills like Social Media, Microsoft Excel, Social Networking, Microsoft Word, Photoshop, Html, Microsoft Office, Facebook, Powerpoint, Blogging, Editing, Social Media Marketing.
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