Kelsey Kamine Email & Phone Number

• Served as a primary point of contact as part of a cross-functional team to manage client expectations during the entire implementation process.• Successfully coordinated the installation and testing activities for all circuits which met timeline objectives for over 75 companies ranging from 10-200 employees throughout multiple states within a 4-6 week span.• Implementing and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes.• Analyze current payroll processes to provide manager with opportunities to streamline new cross functional strategies to improve department workflows.

• Anticipating potential payroll issues or questions and takes pro-active action to prevent the development of problems or resolve problems.• Generating the timekeeping system reports regarding manager assignments, leave without pay, while conducting analysis and taking appropriate action, including follow-up with managers and staff regarding any problems or use of leave without pay for a multi-million dollar producing store.• Responsible for the planning and implementation of new time reporting system(s), including, but not limited to, Dayforce and Kronos.• Schedules associate onboarding activities and follows-up to see that they are complete (Pre-Onboarding Tasks).• Completes/Organizes and audits all employee files ensuring all necessary new hire paperwork is complete and accounted for.Ensures flawless execution and administration of final pay and termination with reference to state-specific policy for all terminated associate.• Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.• Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximizes business opportunities.• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.

• Assigns tasks and directs a team of 185 employees, including Supervisors, Agents and Ambassadors in the Federal Inspection Station (FIS) where 2.6 millions international passengers annually clear through while ensuring compliance with Customs and Border Patrol regulations in the FIS area. • Interview potential candidates in FIS roles according to manning requirements, ensure candidates whom are hired complete appropriate paperwork (drug test and background checks) and attend training.• Assist with scheduling and payroll issues.• Manages over 8 monthly invoices for an organization of over 100 people and maintained accurate processing and verification. • Gather information from DAYFORCE and reconcile billing, providing necessary backups, research and resolve discrepancies.• Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.• Compiled and analyzed data using spreadsheets or other database software such as Excel and Microsoft Word.• Conduct a Quarterly Audit of all Customs and Border Patrol access seals while maintaining review/renew of upcoming SIDA badges on a Monthly basis or initial badge for new employees • Aggregated and analyzed historical data related to administrative costs to prepare GOAA Analysis bi-weekly billing for corporate-level management.• Maintained high levels of confidentiality while creating files, reports and records for each employee.

Orlando, Florida Area

• Ensure safety guidelines are followed and address issues as they arise.• Was responsible for managing and keeping log of all keys, collecting payment and ensuring guest were given the greatest customer service by always smiling, greeting with name and if possible car they are driving.• Analyzed departmental documents for appropriate distribution and filing.• Verified data integrity and accuracy.• Copied, logged and scanned supporting documentation.• Entered details such as payments, account information and call logs into the computer system.• Responded to customer requests via telephone and email.

Orlando, Florida Area

• Utilized effective communication and active listening skills to create client rapport to grow profitability.• Utilized various sales techniques to develop relationships with customers and drive sales. • Built customer loyalty and retention by delivering excellent shopping experiences.• Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.• Managed inventory control, cash control and store opening and closing procedures.• Collected and processed payments.• Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.

Orlando, Florida Area

• Engaged in suggestive selling and other sales techniques.• Assisted with guest inquiries, take-out orders and restaurant cleanliness.• Developed knowledge about products and sales items to answer shoppers' questions.• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.• Maintained an atmosphere of enthusiastic customer service.• Verified cash drawer against the day’s receipts.• Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.• Organized store merchandise racks by size, style and color to promote visually appealing environment.• Up-sold and cross-sold products effectively, driving sales and increasing revenue. • Alerted customers to upcoming sales events and promotions.• Completed all daily tasks and special assignments with an efficient and quality-driven approach.• Stocked and replenished merchandise according to store merchandising layouts.• Completed all point of sale opening and closing procedures, including counting the contents of the cash register