Digital talent manager for social media content creators. Request full roster at talent@thekleinco.com

If you know me from Ensemble, I'm still here, we just merged with another amazing agency and are now under The Creator Society! Check out our team and roster at creatorsociety.com!

Ensemble Digital Studios is now The Creator Society!Check out our team and roster at creatorsociety.com!

• Content Management: Developed and managed original in-app content from ideation to reporting. Managed in-app content partnerships with brands such as Hearst Media, Refinery29, Lisa Eldridge, and London Fashion Week.• Influencer Marketing: Built an influencer program for the purpose of social media promotions and in-app content production; sourced talent, conducted outreach, managed influencer and agency relationships as well as contract negotiations, and oversaw all promotional content.• Campaign Management: Developed and executed marketing campaigns for all Western regions.• Copywriting & Translations: Wrote, edited and managed translations (20+ languages) for all in-app, ad, and ASO copy across three different apps.• Customer Relations Management: Developed messaging strategy and respond to customers through Zendesk, Instagram direct message, and iTunes and Google Play reviews.

• CX Strategy: Responsible for leading team to increase support handle rate by 30% in order to meet established KPIs. Managed and monitor phone, live chat and email support for hundreds of customers nationwide each day. • Messaging Strategy: Crafted messaging strategy and best practices for calls, emails, live chat and official correspondence with government entities. • Product Recommendations: Developed personas, conducted UI/UX and competitive analysis, and tracked user feedback across multiple platforms in order to make product recommendations.• Company Culture: Attended Zappos School of WOW in February 2015; tasked with implementing steps to create a “people-first” culture which facilitates business growth through the goal of exceeding customers’ expectations, rather than hard sales tactics.

Generated engaging content from a woman's perspective on matters including Sex & Relationships, Current Events and Pop Culture.• Quiz Creation: Single-handedly authored 500 quiz questions for the re-launch of Women.com in the fall of 2015.• Research: Sourced the best content on the web across multiple media outlets to find the most relevant stories for women to discuss. • Summarize and Present: Crafted an engaging framework around the most newsworthy and intriguing articles each day which also included a thought-provoking call to action. • Community Engagement: Encouraged conversation with community members by commenting on user generated content.

• Business Development and Customer Experience: Assisted CEO with client relations, HR, developing customer service strategies, formulating company policies. • Copywriting: Restructured and updated all copy and content for new and existing business literature and Wordpress website within established branding guidelines. • Management: Managed schedules for 15+ teachers across a 7-day work week, as well as two other administrative assistants and developed administrative assistant training packet.

• Made phone calls to potential voters about the candidate, key points, and issues• Distributed literature in key districts• Collected reports from voting sites on election day

• Answered multi-line phones, greeted members, guests and prospective members.• Directed members to appropriate offices according to their concerns or questions.• Entered checks, credit cards and cash Into the computer, and documented payments for various services such as group classes, personal training, account payments, child care, and initiation fees

• Answered multi-line phones, greeted members, guests and prospective members.• Directed members to appropriate offices according to their concerns or questions.• Operated cash register for sports shop and snack bar.• Monitored the overall cleanliness and order of club groundMy time here was limited due to it being a short-term position in between graduating high school and attending college.