Kelsey Marr Email & Phone Number

Grand Rapids Metropolitan Area

> Maintain and foster partnerships with a portfolio of 40+ Enterprise clients> Strategic advisor partnering with clients on initiatives to build and collect UGC data and develop unique methods of displaying collected content> Present quarterly business reviews on data and metrics, as well as, best practice strategic solutions > Lead client onboarding and product training to drive user adoption within organization> Provide preemptive technical support before transitioning issues to technical support team> Collaborate with various internal teams on technical issues and product solutions> Monitor and report on monthly and quarterly performance data and metrics for collected UGC and identify gaps and goals> Consistently exceeded retention goal - achieving 8% YoY growth retention, resulting in 100% client retention over 4 consecutive quarters> Influenced upsell opportunities for additional product offerings - achieving and exceeding quarterly quota goals for SaaS and Sampling upsells

Grand Rapids, Michigan, United States

> Responsible for quarterly and yearly sales goals (account based and new)> Manage portfolio of 20+ existing Enterprise and SMB client accounts> Develop trusted advisor relationships with key Enterprise accounts> Plan, develop, and manage key account roadmaps and strategic goals> Prepare and present company capabilities and develop sales presentations> Work with strategic technology partner to track inbound leads and account based SaaS sales> Collaborate with internal teams on strategic planning and prospective client qualification process

Grand Rapids, Michigan

> Daily and weekly client reviews, managing short-term project goals and long-term account goals> Effectively manage, on average, 4-10 short and long term projects at any given time> Lead a peer team of developers and analysts for a successful project delivery> Maintain key metrics including scope, schedule, and timeline for multiple projects at a time> Collaborate on company-wide resourcing for effective deliveries across all teams> Develop and deliver progress reports, proposals, requirements documentation, and presentations> Lead discovery meetings that enable the project team to effectively scope and plan future projects> Collaborate with multiple teams internally and externally, including third-party resources

Greater Grand Rapids, Michigan Area

> Develop and execute project plans from beginning to end> Develop scope, goals, and timeline of the project plan, track milestones, and deliverables> Communicate regularly with client and act as liaison between client and development team> Manage development team’s daily billing per project and per company billable expectations> Develop and deliver progress reports, proposals, requirements documentation, and presentations> Proactively manage changes in scope, identify risks, and work collaboratively with client and team to amend issues > Build and develop relationships with clients> Provide strategic and tactical leadership for PMO team to ensure timely and consistent delivery> Manage resource planning on a weekly basis with development and company leadership> Define project management standards for PMO and development team> Assist with organizing company blog and regularly contribute as an author> Actively involved in organizing and planning company events

Bellevue, Wa

> Manage marketing sales proposals during discovery phase through final submittal> Design marketing proposals and coordinate with staff designer for larger scale graphic production> Plan, manage, and lead marketing related war rooms, fact finding planning, and strategy meetings> Coordinate with engineering management for pursuit identification and analysis> Create and design marketing materials for sales and client distribution featuring award winning projects> Training for marketing and sales branding/storytelling> Manage divisional internal website and communications> Assist with planning office-wide events and divisional marketing activities

Everett, Wa

Documentation Coordinator in the Aviation Studio Interior Design Department> Manage client documents, proposals and specification documents from start to finish> Write and review all proposals, conference reports and selection documentation> Design layouts for presentations, decor layouts, documentation and specfication materials> Coordinate between vendors, designer and client for selection process, sampling and documentation> Submit proposals and samples for customer reviews> Assist Interior Designers with decor selections and sampling> Coordinate project brief and debrief meetings and team meetings> Assist Interior Design Manager with various tasks and submittals

Greater Seattle Area

> Process, approve and book International and Domestic travel for Aviation Studio> Manage Visa and Passport applications> Coordinate and Submit expense reports for travelers and work with Finance for completion> Manage travel arrangements throughout entire trip including group and individual bookings> Coordinate studio wide meetings: Open Houses, client studio visits and catering> Studio focal for supply purchasing and vendor coordination

Seattle, Wa

- Book-keeping and accounting- Daily task management- Monthly tenant record-keeping, tenant liasion, prospecting future tenants and assistant to company owners

- Dispatch customer calls- Create customer profiles and keep up with customer billing/invoicing- Create service contracts and assist with customer satisfaction- Responsible for employee paperwork, parts billing and internship recruiting

Operated as student manager with supervision by assistant dining services manager. Performed various daily duties including filing paperwork, assist in planning menu, ordering supplies, delivering paperwork around campus, hiring new student employees, and attending meetings.

Worked as a part-time receptionist for the salon, performed daily duties including; answering phones, making appointments, working on employee schedules, handling cash and credit sales, daily cleaning duties, opening and closing duties, ordering supplies, customer service and achieving personal sales goals.