Kelsey Kunce Popio Email & Phone Number

· Managed a customer/student success process from orientation to graduation, tracking critical success factors, metrics for achievement, potential issues, and recommendations for new educational opportunities.· Created an online course through Blackboard for students enrolled in online degree programs, developed the curriculum, and tracked student success through the process.· Increased student engagement throughout their education, supported them with resources to reach optimal success, and adapted programs with changes based on feedback.· Responsible for clearly capturing customer/student feedback and conveying this information internally to enable the improvement of products and services.

Warren, Oh

· Engaged with influential stakeholders to create meaningful professional relationships to create a pipeline of student referrals to support recruitment efforts during the college admission process · Represented Kent State University at college and career fairs · Created monthly content to support recruitment efforts to be sent to guidance counselors, informing them of upcoming events and deadlines

Kent, Oh

· Optimized the customer/student journey through the LIFE Program - increasing membership by 58 percent from Spring 2017 to Fall 2017 through recruitment efforts· Developed efforts addressing student development, success, retention, and satisfaction through communicating with other departments and setting priorities to achieve critical milestones· Created original online content for the “Adult Student Resources” online portal on Blackboard through collaboration with numerous campus offices and assisting teleproductions crew with preproduction of media · Coordinated Literacy and Independence for Family Education (LIFE) learning community for single-parent students enrolled at Kent State University; organized monthly programs and workshops, provided one-on-one advising and support, and assisted students in earning scholarships at the end of each semester· Assisted with service member certification process of over 600 students resulting in $4.5 million in tuition · Coordinated “Welcome Weekend” track for first-year veteran students entering the university for the fall semester · Facilitated Adult Student Orientation class: Mentored new employee in how to instruct the class, customized the syllabus, evaluated assignments, and provided one-on-one support for students

Streetsboro, Ohio

· Surpassed corporate sales strategies and goals through account development, promotional execution, and competitor conversion, resulting in over $1.1 million in sales to the Streetsboro territory · Developed a customer success journey process to engage long-term, professional relationships with key decision makers, growing sales to key accounts by 20 percent · Opened over 70 new wholesale accounts in the Streetsboro territory through effective onboarding customers as to how Sherwin Williams could help them excel in their business · Consistently maintained superior customer reviews through Sherwin Williams external survey process · Developed and executed a custom annual and quarterly business plan in alignment with corporate strategy to assure sales, operational, and promotional goals were met and exceeded · Assisted wholesale customers with project management: collaborated with Sherwin William’s credit department to extend appropriate credit line, maintained appropriate inventory levels for project completion, and assured timely delivery of material to job site · Continually increased product knowledge through professional development attendance at conferences · Proactively maintained and improved product knowledge to effectively sell customers appropriate products, upgrading customers into products averaging 20 percent higher price · Led, motivated, and optimized team through specialized performance management strategies and targeted selling programs · Mentored part-time employees to assist in reaching goal of acceptance into Management Training Program

Montrose, Oh

· Reported directly to sales manager of $1.4 million territory, assisted in earning “Leaders Award” (a highly recognized and coveted sales award given to less than 10 percent of Sherwin Williams stores for achieving budget or better sales results) · Created strong relationships with key and opportunity accounts, growing their business by 23 percent · Conducted product demonstrations and negotiated pricing and contracts with customers· Conducted lead generation calls and recorded sales activity and customer interactions into CRM· Completed Sherwin William’s Manager in Training Program, a rigorous track for new graduates which provides the opportunity to progressively gain more experience and responsibility within the sales field at Sherwin Williams

Independence, Oh

Implemented website payment system for 300+ members of the organizationCoordinated new membership processUpdate website with new member information Organize registration for various events Send out invitations, newsletters, reminders, etc. through Constant Contact Write press releases for various events Assist Executive Director with daily tasks

Segmented target audiences based on relations to different moviesResearched publicity angles and monitored events to provide extensive movie coverageComposed social media posts daily to update Allied's Twitter followers of recent news and events in the entertainment industry Wrote screen reports that were sent directly to studios such as Universal, Paramount and Bandito BrothersAssisted employees in the office

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Bachelor Of Science And Business Administration, Marketing

Activities and Societies: Dance Line, Dance Ensemble

Education record