Kelsey Kunce Popio Email & Phone Number

· Managed a customer/student success process from orientation to graduation, tracking critical success factors, metrics for achievement, potential issues, and recommendations for new educational opportunities.· Created an online course through Blackboard for students enrolled in online degree programs, developed the curriculum, and tracked student success.

Warren, OH

· Engaged with influential stakeholders to create meaningful professional relationships to create a pipeline of student referrals to support recruitment efforts during the college admission process · Represented Kent State University at college and career fairs · Created monthly content to support recruitment efforts to be sent to guidance counselors.

Kent, OH

· Optimized the customer/student journey through the LIFE Program - increasing membership by 58 percent from Spring 2017 to Fall 2017 through recruitment efforts· Developed efforts addressing student development, success, retention, and satisfaction through communicating with other departments and setting priorities to achieve critical milestones· Created.

Streetsboro, Ohio

· Surpassed corporate sales strategies and goals through account development, promotional execution, and competitor conversion, resulting in over $1.1 million in sales to the Streetsboro territory · Developed a customer success journey process to engage long-term, professional relationships with key decision makers, growing sales to key accounts by 20.

Montrose, OH

· Reported directly to sales manager of $1.4 million territory, assisted in earning “Leaders Award” (a highly recognized and coveted sales award given to less than 10 percent of Sherwin Williams stores for achieving budget or better sales results) · Created strong relationships with key and opportunity accounts, growing their business by 23 percent ·.

Independence, OH

Implemented website payment system for 300+ members of the organizationCoordinated new membership processUpdate website with new member information Organize registration for various events Send out invitations, newsletters, reminders, etc. through Constant Contact Write press releases for various events Assist Executive Director with daily tasks

Segmented target audiences based on relations to different moviesResearched publicity angles and monitored events to provide extensive movie coverageComposed social media posts daily to update Allied's Twitter followers of recent news and events in the entertainment industry Wrote screen reports that were sent directly to studios such as Universal.

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Bachelor Of Science And Business Administration, Marketing

Activities and Societies: Dance Line, Dance Ensemble

Education record