Kelsey Ladegaard Email & Phone Number

22 Roulston Road, Windham Nh 03087

- Partner with colleagues across IT, Operations, Sales, Recruiting, Marketing, Finance and other functions to leverage technology and business processes to drive improvements in operational efficiency, profitability and customer experience- Act as the Bullhorn and BI subject matter expert and trusted advisor for all internal users, providing the primary line of support and escalating issues as needed- Monitor Bullhorn support tickets and channels to ensure issues are captured and helped in a timely manner- Work as the liaison between business functions, technology and operations to prioritize new feature requests- Provide quality assurance testing related to system changes (Bullhorn, Portal, Financial, etc.) and upgrades and support rollouts to stakeholders- Build strong working relationships and in-depth knowledge of our internal departments and their processes - identify areas of opportunity- Proactively work with the business and IT team to leverage new technology to scale individual functions and the business as a whole- Work with BI team to develop and support new and enhanced BI reports- Prepare and monitor audit reports related to business process and data quality- Support training program to enhance user adoption, on-boarding of new users, and ongoing awareness of new features and functionality- Support creation of user documentation- Strong analytical and critical thinking skills, including a thorough understanding of how to interpret business needs and translate them into application, process and operational solutions

Windham, New Hampshire

- Provide leadership and direction to the Delivery and Project Coordinator teams; ensure achievement of weekly, monthly and quarterly metrics- Responsible for developing and implementing processes, procedures, and best practices for the Delivery and Project Coordinator teams- Create and maintain a structure and cadence for continuous communication with Medicus business units regarding delivery strategy and status updates- Develop and communicate detailed schedules, status reports, resource plans and allocation- Define project scope, goals and deliverables that support the business in collaboration with senior management- Develop and manage pipeline activity between National Recruiting Services and core practices- Manage practice inquiry distribution list for email marketing and TextUs/TextRecruit responses assigned to Recruiter/Delivery Coordinator- Drive sales cycle with a sense of urgency ensuring core practice expectations are met while achieving targeted National Recruiting Service goals and acceptable margins of the business unit- Serve as a key contact person for internal communications and work across the organization to coordinate the needs of contracts, licensing, credentialing, travel and finance to ensure timely execution and to resolve process issues that may arise between National Recruiting Services and core practices through the duration of the program- Manage and track revenue forecasting and budget achievement for National Recruiting Services - Work closely with delivery management to evaluate all delivery process quality and prioritize opportunities for improvement- Participate, as a subject matter expert, in training initiatives to educate National Recruiting Services employees on systems, programs or processes as related to assigned programs and projects

Windham, New Hampshire

- Coordinate day-to-day processes and communication focused on ensuring the delivery to sales needs are met- Serve as a key contact person for internal communications between National Recruiting Services and other Medicus business units (Business Development Executives, Credentialing, Licensing and Finance)- Monitor the accuracy and timeliness of delivery report creation and distribution to the organization- Report on specific programs and delivery initiatives based on quantitative and qualitative metrics - Create, run, and manage reports and dashboards to give leadership appropriate and necessary visibility to drive revenue - Manage and track revenue forecasting and budget achievement for the National Recruiting Services division - Assist delivery management in understanding delivery process bottlenecks and inconsistencies- Schedule and/or attend pre-scheduled project meetings across divisions to stay abreast of all changes in client need, project status, and priority standing- Work cross-functionally managing projects and ensure communication with stakeholders and management- Proactively identify critical risks within projects and solutions to resolve the issues with appropriate escalations as needed- Conduct strategic discussions with decisions makers and key partners within healthcare organizations- Manage day to day logistics of physician assignments, including scheduling, confirming travel needs, ensuring credentialing is completed, initiating and overseeing contract process- Proactively monitor and strive to maintain high levels of quality, data accuracy, and process integrity

Cleveland/Akron, Ohio Area

- Responsible for ensuring a comprehensive cost effective network by negotiating and managing ancillary (SNF, ASC, Hospice, Home Health, etc.) and professional (around 1,130 Tax Identification Numbers) provider contracts within a high volume competitive, six county territory- Conduct financial analysis of historic and current claims volume, annual spend, utilization, comparative analysis of various provider reimbursement models, reimbursement review by specialty and county, and Coordination of Benefits (COB) data review to ensure we are not at a competitive disadvantage- Work with the Sales Department to ensure provider network adequacy by recruiting various provider types for Narrow Network, ACA, Commercial, and Medicare Advantage lines of business- Assist with the expansion of our proprietary network to include 10 Pennsylvania border counties- Update provider reimbursement rates to ensure proper pricing of claims and occasionally work with external parties to reconcile large volume or high dollar claims which may have been over or under paid- Responsible for contractual enforcement of financial, operational, and legal obligations while working with the Provider, Financial Investigations at Medical Mutual, and Medical Mutual’s Legal Department to investigate and resolve disputes

Cleveland/Akron, Ohio Area

This program offered a smooth transition into a professional-level position at Medical Mutual of Ohio. The first six months were spent rotating through key departments across the organization (Customer Experience, Pharmacy and Care Management, Provider Engagement, IT Finance, Sales, Underwriting and Health Informatics). The rotation gave a better understanding of the health insurance industry and how Medical Mutual operates while participating in professional development, networking and team building activities, and classroom training. At the end of the six month rotation I was placed in my professional area, Provider Engagement, as a Provider Contracting Representative.