As Team Lead I am highly skilled in all areas of disability and leave management and am responsible for managing at least 6 examiners including interviewing, hiring and firing, training, mentoring, and performance management. I am also the primary contact for client companies on questionable or sensitive claims and act as a second level of appeal for claimant issues.

Sedgwick is the largest Third Party Administrator (TPA) in the claims industry, handling FMLA and other claims for large multi-state employers. As a LOA Representative I work with claimants and medical providers to ensure timely and accurate processing of FMLA claims within client companies’ policies as well as federal and state guidelines. Along with great attention to detail, the position requires excellent verbal communication with busy medical practitioners and with claimants who may be dealing with highly emotional situations. I mentor less experienced claims administrators.

I was responsible for all operations and logistics at Charity Events of Minnesota, a non-profit organization providing funding for cancer support. Duties included:• Directing the volunteer coordinators who managed as many as 100 volunteers per event• Creating the overall timeline for each event and developing event manuals to provide detailed timelines & instructions for staff and volunteers• Developing and leading training sessions for volunteers• Working with numerous local municipalities to obtain proper permits for use of roads and rest sites, as well as coordinating with local law enforcement to ensure safety• Researching and designing safe routes with appropriate rest stops for bikers• Purchasing all food and other supplies, arranging storage and transportation, and ensuring that materials were in the right place at the right time• Organizing and managing rest stops and starting, overnight & and ending sites• Working with vendors to ensure that participants’ needs were metSignificant accomplishments included:• Exceedingly high ratings on participant satisfaction surveys for each event• Managed costs so that maximum contributions were made to beneficiaries

CCW is a busy chiropractic and alternative medicine center. I was responsible for all aspects of office management including:• Managing all billing and payment, including submitting proper medical codes for insurance• Working regularly with insurance carriers regarding benefits and claims• Managing the patient database to ensure accurate, confidential records• Greeting patients and setting up appointments with the doctors or therapistsSignificant accomplishments include:• Developed processes and procedures for accurate billing and file maintenance• Reviewed files from previous incumbent and recovered significant amounts not appropriately billed• Transitioned clearinghouses for electronic insurance claims to provide faster, more effective service

Began as an intern in January 2004, became a part-time program assistant in September 2004 and Database Manager in July 2005. Responsible for managing the entire IT function, including the database which is the fundamental resource of the organization. Specific IT & database accountabilities were: • Upgrading hardware and software • Maintaining the network • Troubleshooting and acting as internal help desk • Liaison with outside vendors • Continually providing structural updates for website as new needs arose • Creating, updating and managing all database policies and procedures • Training users on all aspects of database and systems • Managing all lists such as donor recognition, special invitations, etc. which are pulled from the databaseOther responsibilities included processing all incoming funds from program registrations, service fees and donations/memberships, working closely with the accountant for year-end reconciliation and audit, and managing all large mailings such as annual reports, newsletters, and invitations.

Worked during breaks throughout high school and college at this busy oral surgery practice and became an integral part of the team. Upon graduation, was asked to assume a full time position. Duties included customer service, data entry, charting, managing the file system, and working with insurance companies regarding benefits and claims. Internal resource for any computer or system problem resolution. Participated in software implementation and creation of HIPAA compliance policy and training.