Hello! I'm Kelsey Hansen (she/her) a graduate student in Information Technology with a focus on cybersecurity.Currently |I've started my journey in delving deep into the realm of information and technology with the goal of completing my first CompTIA certificate. I’m currently practicing some html, JavaScript and CSS skills as I build my portfolio and trying my hand at Hackthebox. My aspirations |I am passionate to keep learning and growing both my personal skills and technical skills so that I can strive to be the most knowledgeable version of myself. I am currently finding new hobbies and interest in building PC's to understand more technology and how to further my career and personal goals.Some things about me |I am an avid plant enthusiast, it is a perfect way to disconnect after spending the day connected to technology. I enjoy disconnecting and enjoying the outdoors as much as time allows between work and other obligations.
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Community Relations CoordinatorSolano Care Hospice Oct 2024 - Present -
FrontlineRei Oct 2023 - Sep 2024Michigan, United States● Assisted customers with questions about products, memberships and recommendations. ● Maintained visual standards with store management, merchandising and sales leads.● Supported store pick-up, including receiving and processing products.● Used business understanding, innovative thinking, and sound judgment to solve complex customer and procedure issues in a timely fashion. -
ManagerKung Fu Tea Jul 2023 - Oct 2023 -
Customer Service SpecialistApple Jun 2022 - Feb 2023• Actively pursued personal learning of products and features alongside development opportunities in multiple departments such as visual merchandising, or OPS operations. • Aligned customers needs and expectations by actively probing to discover passions and interest. • Crafted meaningful solutions in a variety of situations to ensure customers satisfaction. • Diversified communion styles to converse freely and easily with small or individual groups. -
Customer Service RepresentativeFortinet Mar 2022 - Apr 2022Troubleshooting and resolving customer queries through phone, chat, and web tickets in accordance with Fortinet policies.• Screened incoming customer calls, assisted with ticket creation, verified entitlement, and route customers to appropriate teams.• Developed and maintained respected relationships with internal and external customers by providing accurate, efficient support -
Diamond GraderGia (Gemological Institute Of America) Aug 2021 - Jan 2022● Inspected diamonds following laboratory grading methods and procedures for identifying anddocumenting clarity characteristics and treatments.● Interacted in a team environment to perform a preliminary process.● Verify various measurements and proportions according to laboratory procedures -
Shift SupervisorStarbucks Jan 2017 - Aug 2021Oceanside, California, United States● Forecasted daily sales goals and metrics, coordinating placement of employees to ensureefficiency● Delegated duties to ten to fifteen employees during shifts and oversaw any complications thatmay arise.● Managed inventories and numerical counts to provide correct ordering operations andinventory.● Coached and trained multiple employees, showcasing extensive knowledge of beverages andfood, memorizing 100+ drink recipes for customers' requests. -
Teaching AssistantArizona State University Aug 2020 - Dec 2020Tempe, Arizona, United States● Presented Linux, Windows, Mac operating systems and Bash / Power Shell overseeingcompletion and understanding of concepts.● Facilitated structure of rubrics and assessments for students for easier understanding ofcriteria.● Provided feedback on assignments in a timely manner, leading students to grasp materialsgiven.● Strengthened critical thinking and analytical skills needed for troubleshooting hardware anddirections.
Kelsey Hansen Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Kelsey Hansen
What company does Kelsey Hansen work for?
Kelsey Hansen works for Solano Care Hospice
What is Kelsey Hansen's role at the current company?
Kelsey Hansen's current role is Customer Success | Social Media.
What schools did Kelsey Hansen attend?
Kelsey Hansen attended Arizona State University.
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Kelsey Hansen
Greater Chicago Area -
1hbr.org
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Kelsey Hansen
Associate Director Of Workforce Development @ Discovery Partners InstituteChicago, Il3cps.edu, grange.cl, codenation.org -
2google.com, google.com -
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