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Responsible for day-to-day operations for the apartment complex.Ensure that the property is safe and properly maintained, routinely inspect the grounds, facilities, and equipment to determine if repairs or maintenance are needed. Work with current residents when handling requests for repairs or resolving complaints, but also with prospective residents or tenants to show vacant apartments. Enforce the terms of rental or lease agreements, such as parking use, storage use, pet restrictions, and move-in/move-out procedures.

• Always providing the highest quality of customer service in the industry; welcoming and servicing all guests while maintaining a clean, safe, and presentable facility.• Advanced knowledge about retail products, sales and merchandising has helped lead to a larger retail space, train product/merchandising insight for staff through mentoring and have helped increased retail sales/presentation overall. • Provides facilitation, instruction and coaching for parties, events, youth programs and individual/group instruction.• Identifying, researching, and resolving customer issues; actively anticipating and responding to customer needs, membership and event questions, general inquiries, and feedback. • Responsible for communicating the rules and safety regulations at the facility to all guests, as well as continuously ensuring that these guidelines are being followed throughout the day.• Respond to accidents and incidents within the facility; administering first aid and documentation in accordance with company protocols. • Aid management in the retention, scanning, processing, and proper disposal of documents.• Partner with the facility maintenance team and other staff to perform additional duties; such as facility/equipment repair, advanced instruction and training, and organizational tasks to maintain a functional and efficient use of space.

• Excels at taking orders and processing transactions while connecting with each guest through strong communication skills and an authentic and friendly demeanor.• Always providing high quality service to guests; consistently anticipating customer and store needs by remaining aware and evaluating the environment to maintain a clean and prepared dining space at all times.• Carries out all tasks with close attention to detail, cleanliness, and safety; adhering to all state and national laws regarding liquor and food service.• Preparing and serving orders in a timely manner with close attention to special customer requests and needs. • Constantly adapting, organizing, stocking and cleaning all work and retail areas to maintain an clean, efficient and optimized space.

• Consistently anticipated customer and store needs by remaining aware and evaluating the store environment • Excelled at connecting with each guest through strong communication skills and an authentic and friendly demeanor• Strove to personalize every guest visit by listening to their individual needs and always exceeding expectations• Contributed to a positive team environment through supporting others and sharing the joy of the job with everyone• Utilized strengths in communication and empathy to maintain a calm and positive floor during periods of high volume

• Drove sales through all channels by improving selling behaviors and capitalizes on all promotional events through successful event execution.• Demonstrated strong interest and credible expertise in store product assortment; translating this knowledge into value for our customers and guiding/training sales specialists to do the same.• Executed daily store preparation; effectively stocking/coordinating the daily stocking process, actively handling/organizing merchandise, and executing visual directions to ensure a compelling product presentation.• Adapted visual presentations based on changing inventory levels, new products, promotions, and market conditions (weather, events, etc.); Identifing areas of opportunity and acting on them as it relates to inventory accuracy, price accuracy, and product stock levels.• Trained and mentored new staff; providing direction to peers, coordinating service delivery, and task execution.• Demonstrated initiative and productivity; serving as a role model for team members.• Supported and partnered with Retail Sales Managers through department communication of goals, daily expectations, staffing and scheduling needs, task assignments, and feedback.

• Responsible for store-floor visual elements; including mannequin and window styling, installation of signing and graphics, and the maintenance of collateral, mannequins, department tools, supplies and visual equipment• Work directly with Store Visual Manager to ensure that all store displays are changed according to weekly, monthly, seasonal themes; correctly depicting the desired style and message of the company• Coordinate with various store teams in development of in-store visual/merchandise presentations• Follow styling techniques and maintain all presentations/visual standards; ensuring compliance with company standards and developed visual presentation guidelines

• Co-supervised store functions with Store Manager; including the direction, development and recruiting of stylists, inventory specialists, fulfillment specialists, while promoting an environment of positive growth, successful sales, consistency in standards and incredible customer service • Fully responsible for store payroll, sales floor coverage scheduling, new stylist training, analysis of store sales and employee performance, customer relations, cash management, IT troubleshooting, and general store maintenance• Accountable for store's visual merchandising; including placement of new product and merchandise, installation of monthly planogram updates, appropriating generalized planograms to best fit the layout of each store, the daily maintenance of sales floor visuals, and all training and development of the visual merchandising team• Continued to perform as highly profitable master stylist; consistently exceeding individual sales goals

• Directly supported three busy executives; including the planning of corporate travel, preparation of expense reports, creation of tailored marketing materials, maintenance of contacts and calendars, screening and directing all calls, research of information, background material, data for reports, meetings, events, correspondence, assisting with personal matters as requested, and developed strong working relationships with each executive's direct-report team • Actively engaged with other administrative assistants to share best practices, cascade communications and develop open communication paths• Performed general administrative and facility functions for multiple office locations; including general office organization and maintenance, acting greeter and host for meetings and company activities, updated general company contact lists, databases and organizational charts, arranged live and telepresence audiovisual equipment, setup of meeting rooms, closely managed IT consultants and performed routine IT functions • Organized team and department meetings; coordinated special projects and team activities, ensured that each project and event achieved the expected results, within the specified time frame and on budget• Created and managed all graphic design, marketing and press pieces; including brand identity, signage, marketing and presentation materials, company website, prepared and oversaw all pre-press, post-production and printing work while maintaining a close relationship with printers and fabricators

• Managed the graphic design and marketing pieces for the office of a rapidly growing architecture and planning studio • Helped implement and lead the new Environmental Design Studio; including studio concept, training, business development, project proposal, project management, design, and client relations• Oversaw administrative and facility functions; including workspace and office layout, storage organization, and other general maintenance