Lead strategy and delivery of comprehensive software and hardware integrations for Inbound solutions in fulfillment center, defining a multi-year roadmap to enhance assortment curation, inventory management, and replenishment processes. Key achievements include:• Saved $300K annually by leading development and implementation of new replenishment integration solution. • Launched new Product Identification Management (PiM) solution, enhancing data quality to mitigate warehouse shrink and boost data visibility and security during file processing. • Led productization and release of assortment curation platform, resulting in a 10% increase of demand picked from the fulfillment center.• Crafted & implemented a feature impact assessment using Jira automations to improve release communications and address inconsistencies within the product management and customer success organizations.

Product Lead for UI/UX Center of Excellence that delivered reusable frameworks to accelerate internal development processes. Key achievements include:• Directed development and roll out of our next-gen Mobile solution to reduce quarterly support costs and business risk.• Managed relationship with engineering consultants, prioritized backlog, and ensured adherence to company standards. Facilitated transition from consultants to internal engineering for continued ownership.

Product lead for the Dev Engineering domain that implemented initiatives to enhance the Takeoff Developer and Release Experience. Key achievements include:• Established an internal DevOps toolkit from inception to implementation, addressing developer experience issues. • Acted as Product Owner for 2 engineering teams, overseeing the creation of an internal web app, Slack app, and restful API. • Integrated with third-party application to provide code quality checks, manage configurations, and track service version history across environments.

Product lead for platform-oriented projects for our web-based application, including user experience enhancements, third-party integrations, CRM integration, and product authentication/authorization. Key achievements and responsibilities included:• Led data integration and upsell strategy for acquisition of new technical installation data and purchasing contracts. Collaborated with sales and marketing teams to define pricing strategy and go-to-market plans.• Designed and implemented robust process and selected appropriate tools to streamline the Software Development Life Cycle (SDLC) process, expediting production releases. Introduced a source code management system to enhance version control and collaboration among developers, resulting in improved efficiency and reliability in software delivery. • Launched Salesforce integration that synchronized new Definitive data assets into customers’ CRM to drive customer renewals due to timely availability and utilization of essential data. • Established and managed state-side software development and development operations teams.

Served as lead and Product Owner for the support environment platform. Previously served as a Product Owner on the Front-End Platform team. Key achievements and responsibilities in these roles include:• Collected and analyzed qualitative and quantitative data from internal and external stakeholders to develop a multi-year product roadmap to transform the pre-production environment experience used by sales, training, and clients for integration testing, into a scalable, “production-like”, and performant solution. • Influenced leadership to fund roadmap investment. Built and managed a Scrum team in Chennai, India to execute against the funded and prioritized roadmap. • Managed relationships with stakeholders through effective collaboration and strategic transparency. Designed remediation pathways through operations, reducing issue resolution time, increasing stakeholder satisfaction, and ensuring critical business functions were kept operational. Conducted infrastructure analysis based on current and expected future usage to drive platform scaling.• Drove multiple complex threads related to browser printing, device management, and user interface patterns. Managed feature design specification, development, acceptance testing, and rollout for each of these threads.

Led Engineered Systems sourcing strategy and interface for Higher Level Assembly (HLA) sub-commodity (2 suppliers, $3.5M in annual sales). Developed tool to manage change orders from one HLA revision to the next. Implemented new cost transparency model to drive price reasonability negotiations based on the HLA’s Bill of Material. Supported HLA dual-source procurements to mitigate supply chain risk. Applied team’s top deflationary projects to a project plan to help manage project timelines.

Collaborated with program managers, engineers, and vendors to execute multiple process failure mode and effect analyses (PFMEAs) to understand a component risk to downstream processes. Calculated process capability per sub-assembly to contribute to FMEA’s completion. Implemented automated tool to determine the sub-assembly’s sampling plan based on FMEA results.

Developed excellent customer servicing skills by working directly with customers to accommodate requests. Paired customers needs with business needs by encouraging customers to purchase additional items that appeal to certain tastes. Participated in corporate programs to increase sales and business profits. Achieved both personal and store sales goals.

Served customers while maintaining a clean work place. Promoted to supervisor for Summer 2011 and managed two employees at a time during shifts.

Educated customers about the store’s unique products while selling the products tailored to specific customer needs.