Kelsey Howard Email & Phone Number

Block rooms to ensure guests receive guaranteed room types they reserved and other special requestsKeep track of room inventory on a daily basis. Check on Out of Order room status and confirm when rooms can return into inventoryRun daily reports and check reports for accuracy. Make changes to discrepancies and complete reports with diligenceMaintain and update database containing preferences of repeat and VIP guests Monitor VIP guests rooms and communicate special needs with various resort departments including Housekeeping, Engineering, Reservations, as well as Food and Beverage outletsCommunicate effectively with guests and resolve guest opportunities with satisfaction by actively listening to guest concerns Work closely with Front Desk Agents, Supervisors, and Managers with quality assistance when needed and communicate pertinent information

Orlando, Florida

Greet and provide guests with a positive, personalized experience from arrival to departure Deliver proper information regarding hotel policies and activities Ensure hotel is meeting guests wants and needs through effective communication with guests and other departments within the resort

Produces Weddings and Events from beginning to end to meet all of the clients’ expectations Works closely with Bridal Party, Venue Staff, and event staff Coordinate the set up through the tear down of each wedding

Creates floral arrangements, bouquets, centerpieces, and personal floral for Weddings prior to the event and on location Assists Head Designer in studio to ensure all requests are met at the on-site event locations and venuesConducts phone consults directly with brides prior to mock ups and first meetings

Bachelor Of Science, Hospitality Management

Bachelor'S Degree, Hospitality Management