Kelsey Ostergren Email & Phone Number

Washington D.C. Metro Area

• Client Delivery
• Track and execute the development and delivery of an online data collection tool used by 100+ national stakeholders
• Translate client priorities and requirements to technical team through complex spreadsheets, user interface mock-ups, and facilitating and supporting brainstorming sessions
• Oversee and conduct editing of 3+ site pages used by national stakeholders
• Create and distribute 15+ communications, resources, and products for stakeholders to use for successful tool use
• Support updates and discussions on data collection, analytical methodologies, and qualitative and quantitative data quality improvements for client assessment

• Managed homeland security data collection tool development between 5+ clients and third-party contractors that resulted in a new platform and platform tools used by 100+ national stakeholders
• Drafted, wrote, and edited 30+ operational documents for 15+ Homeland-Security related projects for use of emergency management personnel
• Assisted in the preparation and facilitation of 15+ stakeholder meetings for subject-matter expertise engagement
• Conducted 508 compliance on 20+ emergency management products for use by emergency management personnel

Raleigh-Durham, North Carolina Area

• Piloted regional program for countering violent extremism and terrorism prevention in Raleigh-Durham, North Carolina
• Collaborated with 30+ stakeholders of federal, state, and local: law enforcement; government; emergency management services; public safety; academia; mental and public health; and religious, immigrant, and local groups.
• Provided policy information to regional stakeholders on issues relating to terrorism, homeland security, and CVE policy through open source research and discussions with DHS personnel
• Organized with key partners NC Eastern District U.S. Attorney’s Office sponsored meeting for 50+ members from local, state, and federal law enforcement and local religious groupsPresented terrorism prevention program.
• Developed framework and program criteria to qualitatively and quantitatively assess program success and implementation

Washington D.C. Metro Area

• Reviewed and entered 50+ health data points into database systems daily
• Formatted and communicated sensitive health information among team members and leaders

Winston-Salem, North Carolina

• Greeted and provided resource and directional service to 3+ customers daily
• Looked up items on databases systems, processed monetary transactions on register, tagged plants and office supplies to ensure proper maintenance and restocking of store items, sustained a clean and safe workspace

Sterling, Virginia

• Acted as point of contact for 20+ employees, 5+ departments, and 3+ regional and international clients
• Greeted 40+ employees, visitors, and supervisors; answered, screened, and forwarded 20+ phone calls and mail daily; provided directional and resource service to 10+ customers
• Administrated Outlook calendars and schedules to support multiple staff, client, and employee events and requests
• Utilized security databases and exceptional attention to detail to monitor and record daily notes, processes, and issues

Washington D.C. Metro Area

• Coordinated 5+ dialogues among metropolitan leaders and staff, surveyed event feedback involving 20+ opinions
• Analyzed, prepared into concise report, and presented event analysis to staff and program leaders recommending policy changes for future dialogues
• Prepared documents and handouts for 3+ staff meetings, facilitated team and individual agendas with weekly follow-ups from meetings, processed meeting notes
• Organized 10+ metropolitan leaders’ biographical information into Word and Excel for future speaker website

Sterling, Virginia

• Acted as point of contact for 20+ employees, 5+ departments, and 3+ regional and international clients
• Greeted 40+ employees, visitors, and supervisors; answered, screened, and forwarded 20+ phone calls and mail daily; provided directional and resource service to 10+ customers
• Administrated Outlook calendars and schedules to support multiple staff, client, and employee events and requests
• Utilized security databases and exceptional attention to detail to monitor and record daily notes, processes, and issues

Washington D.C. Metro Area

• Processed correspondence and reports among internal staff and external contacts, attended and summarized 5+ weekly lectures and conferences for staff projects, participated in weekly staff meetings
• Monitored and evaluated developing global political situations, researched ongoing news and trends for staff
• Assisted with hosting dialogue on Afghanistan through planning logistics, researching 5+ speakers to attend, tracking guest list, receiving visitors, setting up room, and writing summary on event

Harrisonburg, Virginia

I was a double major in History and Religion. I focused on Southern and Civil War history with a focus on the religious and race aspect, yet also branched out to cultural and historiography parts as well.As a Religion major, I studied a range of religious topics, including comparative religion, terrorism and apocalypticism, sociology and religion, the.

I provided detailed and friendly customer service, supported the management, operated the register, and maintained a clean and safe environment.

I provided detail customer service, supported the management, and operated the register while maintaining a clean and safe environment.

Religious Studies, Religion & Public Engagement

Focus: American religious intolerance; apocalyptic terrorism, counterterrorism, and peace; Islam in American prisons; U.S. foreign policy.

Bachelor Of Arts (B.A.), History, Religion