My job is to work directly with customers to support them on their journey with their Stackline software stack.

Responsible for full implementation and steady-state customer relationships of a highly technical and new SaaS product that helps organizations manage their data privacy program and goals.▪ Successfully retain and renew customer accounts, which vary across industry and size▪ Engage and nurture customer stakeholder relationships across legal, data governance, engineering and security

As a member of the Enterprise Client Success team at Ideoclick, I provided expertise, operational support and strategic insights to three large CPG retailers. My role was to executie and quarterback across the shared services teams at Ideoclick to ensure our client's goals were being met. It was a real privilege to meet the talented and down to earth staff at Ideoclick, and aligning and integrating myself with the teams on my client's end. From distribution on 1P and 3P, to chargebacks and SCOGS, we covered it all. I especially enjoyed digging in to the analytics and watching the macro trends play out as we moved through the second year of the pandemic.

Oversaw ecommerce and digital marketing disciplines for Woodside Hotel Group, a Northern California owner and management company for hotels, restaurants and spas. Primary responsibilities included directing and nurturing agency partnerships, developing in-house ecommerce/digital marketing acumen, budgeting/forecasting, assembling marketing plans and steering top line revenue and GOP success across all business outlets. Digital marketing program consisted of website development, SEO, paid advertising, social, merchandising, public relations, and email/CRM. I also had the priveledge to plan/prepare and launch the very first b2c privacy program measures related to GDPR and CCPA.

Prospected individual hotels and ownership/management companies in assigned territory for digital marketing needs. Conducted hundreds of financial projections for prospective clients. Qualified needs for and sold an all-in-one white glove digital marketing solution for hotels and DMOs. Value proposition centered on improving direct revenue via new growth and cost reduction associated with 3rd party discounts and commissions.

Recruited for and founding member of Amazon Travel/Destinations team. Successfully launched hotel stores for Northern California destinations including Napa, Sonoma, Lake Tahoe, and Monterey, CA. Prospected, closed deals, on-boarded and supported all clients to ecommerce stores. Simultaneously negotiated, closed and launched travel deals in assigned territory while launching new destinations stores.

Managed a portfolio of strategic hotel chain partnerships. Oversaw client success and responsible for successful contract/sales negotiations. Delivered business reviews to clients and internally to market management teams globally. Successfully negotiated and on-boarded all strategic partners to new Traveler Preference program.

Responsible for the San Francisco hotel market. Carried an individual sales/account management quota and managed a high performing sales team. Developed new partnerships with local travel organizations such as Big Bus, SF Travel and the San Francisco Hotel Council. Organized several annual in-market client conferences and sponsorships. Provided leadership to and worked cross-functionally with internal departments such as product and the global sales operation teams to align and execute on goals. While under my leadership, San Francisco was recognized as top performing market with incredibly high market share and client retention. Left legacy of top-performing individual contributors who have gone on to grow and secure leadership roles.

This position is identical to the Area Manager position except it carried a smaller people management component. I was introduced to the San Francisco hotel market in this role after relocating with Expedia from Dallas, TX. I built my brand in the market around consultative sales/account management, savvy data analysis and developing partnerships with hospitality associations. Nurtured neglected areas of the market to improve client perception and ultimately grew market share by aligning with clients on creative sales negotiations.

Successfully developed and managed a team of five Market Coordinators. Primary goals were to grow revenue and market share for hotels located in all tertiary markets from Maine to Florida. I also carried an individual quota prospecting and developing regional hotel ownership and management groups headquartered in assigned territory. Led projects with global sales and account management operation support teams that were aimed to streamline, scale, optimize and automate day-to-day processes. Successfully developed and launched hotel room close-out process and regarded as Salesforce database guru across global market management teams.

Founding member of the newly-formed Emerging Markets team which resulted after an organization restructuring post 2008 recession. Helped develop a team of 12 Market Coordinators who reported into Director of Emerging Markets. Managed and developed new and existing hotel relationships for an assigned territory that included every hotel east of the Mississippi.Implement processes that allowed us to scale day-to-day market management tasks across a region of 12,000 hotel clients. Successfully tackled an incredibly high business development and new client acquisition goals. Won several awards both individually and as a team for successfully launching the new department/team.

First Expedia employee recruited outside the hotel industry or from within the Market Management organization to join the US Market Management organization. Successfully managed the New York State and CT hotel markets. Managed a Market Coordinator who provided support while I prospected and met with existing hotel clients to address needs, nurture relationships, and grow market share. Presented to hotel groups and successfully navigated and nurtured negative client relationships back to health.

Founding member of new Expedia Corporate Travel Market Development department. Sought out new business opportunities for outside sales team through cold calling and following up on warm marketing leads. Worked closely with digital marketing department to build email/mail campaigns that generated lead generation across the CRM database. Conducted a needs analysis and financial projection to prospective clients. Effectively coordinated with District Sales Managers to bring deal opportunity from phone to onsite in person product demo.

Prospected for travel & entertainment expense management needs and conducted financial projection for mid-sized companies and organizations across all industries. Worked closely with digital marketing to follow-up on lead generation efforts and cold called companies in assigned markets. Successfully met quotas and lead generation goals Worked closely with outside sales organization and sales engineers to nurture and schedule on-site sales presentations. Successfully navigated Concur's acquisition of ClickBook where we were the first to offer an integrated saas solution that helped employees from the point of corporate travel booking through expense report reimbursement.

Responsible for many accounting month end responsibilities including sales commissions, software license/maintenance revenue (renewals & new business), product fulfillment, and billing. Successfully worked through an Oracle financial system upgrade that helped Concur to become Sarbanes Oxley compliant. Organized advanced excel training for Accounting/Finance team. Worked very closely with VP of Sales and Legal Counsel on revenue recognition and commission computation. Uncovered a long-term ongoing commission calculation error that resulted in thousands of dollars of savings.

While in college, I helped support the Executive Assistant to the CEO, CFO and COO of this site management organization while it was in its early start-up days. Responsibilities grew to include Accounts Receivable work where I researched and applied payments to clinical trial studies.

Supported on-site staff for the Corner at Bellevue Square project (Crate & Barrell and other shops). Duties included updating architecht and engineering blue prints, managing files and blue prints, and assisted with vendor billings.