Kelsey R. Jackson, Cam Email & Phone Number

United States

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Kansas City, Ks, United States

Overland Park Kansas

This is a temporary, stretch position I obtained responsibility for while a colleague is out of the office. Conduct on-site and off-site training to new employees, vendors, businesses, and educators of up to 300 people at any given time Maintain a consistent operational workflow of day-to-day activities in community outreach Coordinate with local organizations, including Boys and Girls Club, Harvesters, and Hope Kids, to develop opportunities for employees to volunteer… Show more This is a temporary, stretch position I obtained responsibility for while a colleague is out of the office. Conduct on-site and off-site training to new employees, vendors, businesses, and educators of up to 300 people at any given time Maintain a consistent operational workflow of day-to-day activities in community outreach Coordinate with local organizations, including Boys and Girls Club, Harvesters, and Hope Kids, to develop opportunities for employees to volunteer Create engagements that assist with the growth and management of the store’s community involvement objectives Create engaging and effective training content for Microsoft products to deliver to small-medium businesses and education customers Show less

Overland Park, Kansas

Deploy Microsoft Office products and services at local educational institutions in collaboration with the Microsoft Technology Strategist, Executive of Education, and Director of Surface Solutions Complete in-store sales for consumer electronics and technology solutions, generating at least 4 leads per week Help customers discover, buy, use, and love Microsoft technology solutions and services that meet and exceed their individual expectations Develop and maintain… Show more Deploy Microsoft Office products and services at local educational institutions in collaboration with the Microsoft Technology Strategist, Executive of Education, and Director of Surface Solutions Complete in-store sales for consumer electronics and technology solutions, generating at least 4 leads per week Help customers discover, buy, use, and love Microsoft technology solutions and services that meet and exceed their individual expectations Develop and maintain exceptional knowledge of the company’s products and services Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints Show less

Kansas City, Missouri

Manage all front desk responsibilities including greeting and checking in customers; responding to guest complaints; maintaining front desk records; and providing service recovery for ultimate guest satisfaction Supported employee learning by translating difficult tasks into effective training opportunities Assisted with the evaluation of different company benefits packages by acquiring employee census information and scheduling meetings

Kansas City, Missouri Area

Monitored and analyzed the customer service provided by team members Supervised team members by assigning tasks, setting expectations, and providing feedback Assessed training effectiveness to ensure incorporation of taught skills into employee work behavior Analyzed financial and performance data for the store, pharmacy, and clinic Promoted an all-inclusive and team-oriented environment Evaluated and solved difficult problems that impacted the… Show more Monitored and analyzed the customer service provided by team members Supervised team members by assigning tasks, setting expectations, and providing feedback Assessed training effectiveness to ensure incorporation of taught skills into employee work behavior Analyzed financial and performance data for the store, pharmacy, and clinic Promoted an all-inclusive and team-oriented environment Evaluated and solved difficult problems that impacted the overall success of key strategic projects Show less

Kansas City, Missouri

Daily interaction with guests to identify quality lead generation and assist guests with future travel needs. Assisted with interviewing, onboarding and training 3 new associates Managed front-end and pharmacy, consisting of 6 front end associates and 7 pharm techs Instructed daily team meetings and interactions with the staff Monitored cash management, in-house guest balances, and direct bill receivables compliance Performed monthly knowledge and… Show more Daily interaction with guests to identify quality lead generation and assist guests with future travel needs. Assisted with interviewing, onboarding and training 3 new associates Managed front-end and pharmacy, consisting of 6 front end associates and 7 pharm techs Instructed daily team meetings and interactions with the staff Monitored cash management, in-house guest balances, and direct bill receivables compliance Performed monthly knowledge and skill assessments with employees in order to design effective training resources to improve performance Show less