Kelsey Roark Email & Phone Number

Lynchburg, Va, Us

- Process and analyze customer claims with accuracy and diligence.- Manage and prioritize the work queue ensuring quick turn-around time on claims.- Ensure consistency of claims practices and resolutions following the Standard Operating Procedures. - Mentor new employees on job responsibilities and provide constructive feedback in areas for improvement.

-Managed a virtual classroom with ease by scheduling meetings and sending out meeting reminders, planning virtual events for students to connect with other students, and collected appropriate data to be filed accordingly.-Analyzed and interpreted data to tailor instruction and improve outcomes. -Coordinated and executed complex lesson plans and activities to meet the needs of all students and their various learning styles. -Built and maintained relationships with students, parents, and other personnel to create a mutual relationship of respect and trust. -Addressed escalated situations and issues with students, parents and other school personnel with utmost sensitivity and confidentiality.

Lynchburg, Virginia, United States

● Coordinated workplace events to promote positive work morale by scheduling events, sending event details and reserving event locations.● Reviewed, evaluated and processed life insurance new business transactions with minimal supervision according to department procedures.● Communicated with and created correspondence for producers, field offices, and external interested parties.● Collected information to update systems, while noting appropriate level of detail, ensuring that transactions were accurate

● Cross trained new employees in various departments of the store including processing new merchandise, properly returning merchandise, and processing credit card transactions.● Managed proper and attractive displays, ensuring strategic placement of products that maximized purchases.● Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently.● Resolved customer complaints and negotiated solutions with utmost respect to customer wants and needs.