Kelsey Ryder Email & Phone Number

Boston, Massachusetts, United States

Remote

Boston, Massachusetts, United States

Implement new processes to prevent downstream errorsRecord clients pain points and make suggestions on platform updates Manage a team of 40+ offshore vendorsProvide quality assurance for the team’s core workLead 1x1 meetings with team advocatesTrain and maintain consistent communication to the offshore team Create and implement trainings for team’s upskillingTake phone escalations with escalated clientsDesigned and executed quality assurance guidelinesWork closely with Engineering to resolve and prevent system bugs Lead daily office hours in depth case analysis for teammates

Greater Denver Area

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.To learn more about life at Gusto, visit gusto.com/careers. We’re hiring in San Francisco, Denver, and New York.

Greater Denver Area

Denver Colorado

Assist in preparation & review of monthly Profit & Loss StatementsOversee and Submit Payroll for approximately 450 employeesAccounts Receivable & Accounts PayableManaged Third Party income audit, payroll, and AP teamsKnowledge of Forecasting & Budgeting

New Castle New Hampshire

Worked as a floor supervisor for Breakfast and LunchConducted interviews for potential employeesExperience opening and closing the restaurantManaged up to 20 employees at onceHandled guest interactions and service recoveryEnsuring all guest's needs were met during their experienceSupervised quick and professional service

Nantucket, Ma

· Opened seasonal club and lead team through 1015th season at the NYC. Combined new techniques and ideas to a historic club while maintaining traditions in all venues.· Very busy seasonal club with multiple venues operating on the same evening: private functions, casual & fine dining, special events, weddings, bar. Events up to 500 people.· Assisted with scheduling, ordering, inventory, waiting tables, food running, event planning & execution, bartending & set-up / tear-town for events at club.· Worked nights, weekends & holidays, night & day shifts with team to ensure proper staffing to fulfill high service expectations on the luxury / high end Nantucket guests.· Helped establish & maintain a high standard of service techniques for employees to uphold (consistent, professional and positive atmosphere for guests and coworkers).· Exceeded expectations, anticipated needs and personalized service for high-end clientele at an exclusive private club.

Durham, Nh

Lead the housekeeping team in organizing the housekeeping department Assisted with creating Housekeeping Report. Knowledge on how all parts of the Hotel/Inn business run as a unit. High standards of cleaning rooms

Sudbury, Ma

Learned how to work in a fast paced environment Interacted with difficult customers. Able to problem solve and give customers a great experience. Gave consistent service to all customers