Kelsey Schildt Email & Phone Number

Melville, New York, Us

Melville, New York, Us

Worldwide, Oo

● Executed several presentations for clients to understand the necessary needs for development ofServiceNow● Meet with the client regularly to discuss any updates, development opportunities, and designprospects for ServiceNow● Developed a 5+ Salesforce training programs for Sellers, Seller Support Groups, and White GloveSeller Team● Facilitated 5+ Train the Trainer programs for each release and ad hoc training programs● Worked alongside Salesforce to create a videos, live simulations, and demos of the system● Assigned, reviewed and provided feedback to India resources on Knowledge Articles, Instructor LedTrainings, myTrailhead modules, and ad hoc presentations● Created 10+ Quick Reference Guides to assist team members with the understanding of a new process● Managed offshore team members' daily workload, developmental feedback, and career coaching

Toronto, On, Ca

● Worked alongside numerous clients to provide insight about their change impacts, stakeholderanalysis, case for change, and other change management deliverables● Provided expertise and knowledge on compensation that impacted customers and employees● Developed 5+ process maps, and job aids for the client to utilize during a larger HR Transformation● Collaborated with senior level executives to create strategic and innovative solutions for employees toutilize during there year end compensation review process● Acted as a functional liaison for HR resources in SaaS Transformations● Worked on a team to develop an understanding of KPMG’s employee experience with a diversity andinclusion lens

Toronto, On, Ca

• Managed orientations for 26 offices across the country. Trained the local office representatives on the onboarding requirements and the proper facilitation of the orientation presentation.• Provided analytical reports reflecting data on the new hire experience derived from survey results. Identified action items of improvement based on the analysis of survey data.• Trained new team members on procedures and applications frequently used by the Newcomer Services Team.• Worked with Onboarding leadership to pilot and launch innovative tools and approaches to improve Newcomer solutions.