Kelsey Stedman Email & Phone Number

I developed and managed an online subscription-based platform, engaging with a diverse audience and creating high-quality content tailored to subscriber preferences. After successfully building and nurturing this thriving digital platform, I am now taking a break to seek new challenges and opportunities for growth. During this time, I utilised digital marketing strategies, including social media promotion and audience engagement, to grow a loyal and active subscriber base. I managed all aspects of the business, from content creation and customer service to financial transactions, ensuring a seamless and professional experience for subscribers. Additionally, I analysed audience data and feedback to continually optimise content strategy and improve subscriber satisfaction.

My time at Gecko Mobile was marked by the unfortunate closure of the company, but during this time I was able to sharpen my skills in communication, problem-solving, data management and customer advocacy. As a first-line B2C support agent, I managed a high volume of customer enquiries with a focus on providing swift, empathetic resolutions. Leveraging tools like Linnworks, eDesk, and Shopify, I efficiently handled everything from order discrepancies to technical issues, ensuring a seamless customer experience.In this role, I also engaged directly with customers via social media, fostering positive relationships and enhancing brand loyalty. My work involved maintaining accurate records and managing daily operations with precision, always aiming to exceed customer expectations. I’m now eager to apply these strengths to new challenges in the future.