Kelsey Walbesser Email & Phone Number

• Build and execute demand generation campaigns for large enterprise accounts
• Increased written outreach content engagement by 30% across multiple industries
• Managed client relationships with Shutterstock, Quid and UST Global
• Created and maintained a staff training program that featured best practices for lead generation and customer retention.
• Designed marketing efforts using Sendoso, Salesforce and Outreach.io to increase client development

- Managed customer relationships with over 300 accounts over multiple industries including schools and private companies through Salesforce- Project managed large scale customer communications through satisfaction surveys and journey mapping - Responsible for creating, utilizing and coordinating proactive collateral to maximize customer satisfaction and.

Canalside

- Manages third-party and in house events with attendance reaching over 10,000- Responsible for designing, ordering and managing inventory for Canalside merchandise - Addresses community comments through email, phone and social media- Organizes interoffice communication between departments to successfully execute contracts and sponsorships- Coordinates.

- Creates, develops, and manages content for Hodgson Russ’s web presence and social platforms, including LinkedIn and YouTube- Designs advertisements for community involvement initiatives- Performs CRM database maintenance, classification, and entry- Helped coordinate various public outreach and charity events including initiatives for the United Way Day.