Kelsey Yonk Email & Phone Number

Milwaukee, Wisconsin, United States

Vernon Hills, Illinois

Effectively managed customer demand signals to create sales quotes, representing $10M in year-to-date sales volume. Deployed technical expertise on a diverse portfolio of 2,000 custom hospitality products. Organized and led individual training sessions for new hires.  Improved sales per online order by 10% after helping update 10,000 product attributes on company website in connection with marketing teams and vendors. Surpassed daily departmental operational goals by 15% within six… Show more Effectively managed customer demand signals to create sales quotes, representing $10M in year-to-date sales volume. Deployed technical expertise on a diverse portfolio of 2,000 custom hospitality products. Organized and led individual training sessions for new hires.  Improved sales per online order by 10% after helping update 10,000 product attributes on company website in connection with marketing teams and vendors. Surpassed daily departmental operational goals by 15% within six months; also set up 20 vendors with an internal quoting platform that generated instant sales quotes. Show less

Provided intensive internal support for ten-person Midwest sales team and the entire inside sales group. Confidently resolved more than 40 requests per day – exceeding departmental standards and performance goals. Recognized as Subject Matter Expert in closely liaising between clients and all departments to ensure peak customer satisfaction and timely resolution of invoicing disputes.

Vernon Hills, Illinois

Brought on to develop and cultivate empathetic customer relationships to meet business objectives and provide outstanding results.  Achieved 90% client satisfaction rating and surpassed company targets within first six months of hiring; specially selected by senior management to address and resolve top priority conflicts. Smoothly transitioned an internal outdated product management platform to a new intuitive SAP-driven system in only six months.

Greater Chicago Area

Coordinated various HR-related tasks for the Executive Director; received extensive mentoring and coaching. Developed surveys on different topics for application at seven Chicagoland locations.  Personally designed, compiled, analyzed and presented data from 100 surveys to Development Director, improving response rate by 10% and helping enrich after-school programs. Researched, created and introduced onboarding manual for future independent interns.