Kelli Shewmaker Email & Phone Number

Washington, District Of Columbia, United States

District Of Columbia, United States

Kelli has been with YWCA USA for the past 6 years providing administrative support to various departments, including Mission Impact, Member Services, and Social Innovation, Impact, and Investment. As the Programs and Projects Specialist in SI3, Kelli will support the Google grants, which focus on STEM education for middle schoolers and digital workforce development skills. Kelli has a passion and interest in technology, having been involved with Code for America brigades on both a local (Code for DC) and national level. Kelli’s institutional knowledge is also extremely valuable as YWCA continues to implement new programs and scale them across the network as part of grant obligations.

Washington Dc

● Hired to assist Sr. VP; currently supporting VP of Member Services and Member Services team● Support projects and initiatives including administration and operations● Provide customer support to members related to events, meetings, expense reimbursements● Provide assistance to YWCA USA staff and YWCA local association staff in preparing and formatting documents and presentations using organizational templates and branding● Drafting and proofreading documents, developing and maintaining electronic filing systems● Assisting team members in using paperless filing systems, updating and maintaining member association contact lists (prior to implementation of a CRM), assisting team members in using contact lists and in systems for updating lists; assist team in adoption of new CRM (netFORUM)● Creating and maintaining tracking systems for events, special projects, and surveys● Scheduling, assisting Sr. VP in monthly credit card expense reports and reimbursement claims● Supporting YWCA USA’s global work related to membership with World YWCA and in consultative status with the United Nations, working closely with the board committee chair, providing support for committee meetings, drafting and distributing relevant correspondence before and after meetings to committee members● Assisting in planning and executing yearly delegations to and receptions at the United Nations Commission on the Status of Women (NYC, 2014-2018) and quadrennial delegations to World YWCA’s Council (Bangkok, 2015)● Provided administrative support to four other board committees (Finance, Audit, Investment, and Membership Status Review Committees)

Washington, Dc

● Under the supervision of the VP of Operations and Finance, managed various initiatives related to LSA's move from Baltimore to Washington, DC; transitioned systems, including: telephones, wiring and cabling, IT set-up and support● Assessed and inventoried vendor account information and managed services provided● Assisted in preparing RFPs and reviewing proposals, contracts, and estimates for potential vendors, including accounting services, healthcare providers, and long-term storage for archival documents● Managed migration of IT support providers, including training on cloud environment● Managed procurement of new IT needs: hardware, software, warranty packages● Liaison between staff and tech support vendor, provided tech support and troubleshooting● Onboarded/offboarded staff, configuring laptops and mobile phones● General bookkeeping; prepared AR/AP financial reports for consultants and senior staff● Tracked member dues drives and reported to consultants and senior staff● Processed and tracked credit card transactions, evaluated credit card processing fees and services● Proofreading, editing, and formatting files in Word, Excel, PowerPoint, PDF● Provided customer service to members via phone/email/mail/in-person related to event registrations, member dues, and other services provided● Set up online events, tracked and managed registrations using online registration systems, like Eventbrite

Washington Dc

- General bookkeeping using QuickBooks: payroll, accounts receivable, accounts payable, balanced monthly bank statements to QuickBooks reports- Prepared client invoices, communicated with clients about invoices and payments- Managed President's calendar- Booked transportation and hotel reservations, handled expense reporting- Purchased office supplies- Coordinated and negotiated with vendors for venues, printing, catering, etc, associated with events

- Co-coordinated event connecting over 30 area nonprofits with pro bono consultants- Paired nonprofit participants with consultants based on needs- Greeted and instructed guests and volunteers during event

- Assisted general project members with internal communications- Contributed related experience in grassroots, organizational development

- Created event design; assembled co-founders and organizational team, chaired event committee and managed volunteers- Led strategic planning- Executed two, annual events; maintained and built community between events

- Set up and maintained organization wiki, trained volunteers on wiki usage and implementation- Trained organization members to use planning and online tools and social media- Helped develop mission and vision statements for organization

Bethesda Md

- Formatted financial statements according to company standards, using MS Word and Adobe Acrobat Pro- Worked with accountants to prepare their documents in MS Excel

- Collaborated with organization members to develop mission and vision statements- Created surveys to gauge public interest in Task Force projects and managed survey team- Planned Task Force events

- Set up Task Force blog and trained group members on effective blog use- Managed discussions to collaboratively develop mission and vision statements- Wrote content for outreach publications, website, and social media

- Developed company-wide standard filing system and trained new employees to use it- Worked with Customer Services and Sales Representatives to codify document management- Streamlined mailing procedures for customer invoicing- Balanced invoices and purchase orders, including incoming and outgoing shipping orders

Grapevine Tx

- Provided customer service via phone and email- Processed returns and refunds- Communicated shipping patterns to Auntie's Beads management and UPS representative- Initiated report for tracking shipping patterns- Purchased shipping supplies, maintained inventory for shipping supplies

- Assisted clients in locating community resources for housing, food, financial assistance, etc.- Provided emotional support to clients before, during, and following relinquishment/adoption- Educated clients about legal processes related to placement and relinquishment- Wrote case notes, client assessment, and court reports adhering to stringent legal requirements- Prepared legal petitions and affidavits; offered testimony at court hearings- Created MS Word templates of standard report forms required by state licensing board- Streamlined computer filing system- Organized and maintained lists of community resources for referrals- Instructed coworkers on providing referrals to clients/callers