Kelsi Wright Email & Phone Number

Memphis, Tn, Us

Memphis, Tn, Us

Talent Acquisition Special specializing in end to end processes. Connected with hiring managers for strategy calls to cover hiring needs as well as trends. Completed sourcing tactics by coordinating hiring events, posting via college campuses, social media and job boards. Conducting pre-screens, interviews, creating offers, calculation compensation as well as generating offer letters, background checks & moving candidates to orientation. Connected with hiring managers and hiring teams to make sure that we are finding talent and skills that meets the needs of each role.

Bentonville, Arkansas, Us

Managed full cycle high volume recruiting process from sourcing, posting requisitions, pre-screening, interviewing, extending offers, contingencies, onboarding & training alignment. Partnered with market managers, hiring managers and personnel management to address hiring needs, retention, communication/process changes as well as hiring forecasting for upcoming peak hiring seasons. Assisted with full onboarding process for the College2Career program which assist current or recent business school graduates with paid intern or entry level manager salary roles. Reviewed, screened and contacted candidates to clarify and confirm additional qualifications needed or applicable to open roles. Communicated with both internal & external associates through the entire hiring process, company ethics and standards. Made sure that all recruiting social media platforms postings were up to date and engaged with potential prospects. Attracted candidates by sourcing & searching for candidates via Facebook, campuses, social media, LinkedIn using Boolean phrases. Emailed copies of offer letters for verification of employment. Assisted with the Global Relocation team to receive proper moving payout allowances for candidates moving internationally to join the company. Calculated pay additions to salary pay for stores who are in complex locations or locations located in higher regional pay zones. Calculated manual pay increases, decreases or lateral move pay to current employees offer letters. Create a positive candidate experience. Worked with hiring partners to address stores upcoming needs. Owned a pipeline of several regions and was made responsible for calculating pay for each state. Responsible for correcting pay codes and editing requisitions and job descriptions.

Charlotte, Nc, Us

Trained current and new associates on upcoming new processes and strategies. Accepted escalated calls that required de-escalation and immediate resolution. Assist with assisting associates with processing account and loan documentation for approval. Processing and reading credit reports. Accessed debt to income ratio. Verified income amounts for government assistance programs. Training floating Member service advisor on day to day contact center functions and protocol. Accepted payment to bring delinquent accounts current. Completed Social Security verifications. Sent and received documentation time sensitive documentation that required scanning, faxing or email. Identified weather transactions were fraud attempts or potential merchant disputes for Operations to review. Provided payoff information for Auto loans, Lines of Credits, and Personal loans. Verified time frames on holds, and release dates.

Monitored moderate to complex cases & account activity & fraud activity which required research of multiple transaction channels.- Performed general account handling functions such as closing accounts, determinations, holds, restraints, etc.- Reviewed, verified and identified customer transactions to detect & prevent financial crimes activities- Maintained files, records, databases and prepared standard routine management reports

Performed skiptracing procedures to locate & obtain secure information about a person of interest who defaulted on a mortgage loan, left a home vacant, or went into foreclosure. Search advanced databases for valuable information about our clients whereabouts to assist clients with workout options, modifications, or short sales to resolve the debt. Completed skiptracing for attorneys offices & foreclosure department to locateloan holder, or an interested party who is interested in possessing the property. Also assisted in making collection calls to verify skiptrace research. Once connected, assisted with pay off information, & other options. Worked directly with Collections team, Home Preservation, & SCRA department.• Properly works assigned accounts to locate the customer and/or collateral by performing advanced loss prevention activities • Received 100% Quality Analyst scores • Top Customer Service Satisfaction rate for 3 consecutive quarters• Ensured that loan policy & procedures were followed in accordance to audit guidelines• Ranked top 5 in skip trace department for collecting on delinquent loans• Complete financial analyst to help determine which repayment options can be provided to customers.• Broke down fees to state taxes, property taxes, & escrow information to loan holders• Negotiate account resolution, accurately input and document all actions within the collections system on an as happens basis

Conshohocken, Pa, Us

Worked together with clients & physicians to complete enrollment forms & information for medication programs. Coordinated healthcare benefits with insurance companies to discover the level of coverage. Contacted & followed up with physicans & clients with need to know information also missing information or forms. Educate clients on what therapies that my be avaliable to them via their physicans that coincides with their medication or medication program after coordination with the insurance company. Provide information to the NurseHotline, & transfer when needed upon client request. Identify other opportunities for clients coverage via PayPlus database tool. Recieve fax, incoming calls in addition to sending faxes, making calls emailing within company & communicating followups upon request. Duties Include: Case Management.• Use of computer & phone simultaneously • Documenting records for the company as well as physicians• Knowledge of J-codes, dosages of medications & number of units.• Contact patients about reminder appointments, & Follow up phone calls• Verify benefits such as copays, coinsurance & MD Purchases w/ insurance company• Insure patients of medical processes and procedure times• Working to meet deadlines so that patients can receive their services in a timely manner• Knowledge of medical coding to communicate with insurance companies.• Entering all information into the computer using data entry• Performing clerical work, by copying documents, processing, filing & answering the phone, as well as outbound calls to insurance companies.• Help to obtain prior authorization• Entering in new data before patient’s healthcare insurance deadline renewal date is up.• Help patients with Patient Assistance programs, & copay assistance. Betaseron PAP , Remicade, Regeneron • Use of Medicare.gov, IVES, & NPT website

Direct customer contact, excepting call volumes of 150+ calls per day. Assisted customers with sales, billing disputes, & navigational directions. Maintain in dept customer notes. Assess situations for judgement in emergency services or situations. Offer goods, services & knowledge of all services & products.

Asheville, Us

Healthcare environment. Assisted elderly clients & children who obtained physical or mental disabilites with daily activities. Communicated progress & barriers & milestones to physicans, Psychologist, Physical Therapist, & Guardians. Assessed monthly by Medicaid & NC State board, based off of regulations & processes. Requires accurate documentation of events of service user. 35% travel time, with transporting service users to doctors appointments & households. Gave opportunities for our service users to live a strong, healthy, independent lifestyle.

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Accounting And Finance

Associate Of Arts - Aa, Business

Associate Of Arts - Aa, Public Health