Kelsi Wright Email & Phone Number

Memphis, TN, US

Talent Acquisition Special specializing in end to end processes. Connected with hiring managers for strategy calls to cover hiring needs as well as trends. Completed sourcing tactics by coordinating hiring events, posting via college campuses, social media and job boards. Conducting pre-screens, interviews, creating offers, calculation compensation as well.

Bentonville, Arkansas, US

Managed full cycle high volume recruiting process from sourcing, posting requisitions, pre-screening, interviewing, extending offers, contingencies, onboarding & training alignment. Partnered with market managers, hiring managers and personnel management to address hiring needs, retention, communication/process changes as well as hiring forecasting for.

Charlotte, NC, US

Trained current and new associates on upcoming new processes and strategies. Accepted escalated calls that required de-escalation and immediate resolution. Assist with assisting associates with processing account and loan documentation for approval. Processing and reading credit reports. Accessed debt to income ratio. Verified income amounts for government.

Monitored moderate to complex cases & account activity & fraud activity which required research of multiple transaction channels.- Performed general account handling functions such as closing accounts, determinations, holds, restraints, etc.- Reviewed, verified and identified customer transactions to detect & prevent financial crimes activities- Maintained.

• Performed skiptracing procedures to locate & obtain secure information about a person of interest who defaulted on a mortgage loan, left a home vacant, or went into foreclosure. Search advanced databases for valuable.
• Properly works assigned accounts to locate the customer and/or collateral by performing advanced loss prevention activities
• Received 100% Quality Analyst scores
• Top Customer Service Satisfaction rate for 3 consecutive quarters
• Ensured that loan policy & procedures were followed in accordance to audit guidelines
• Ranked top 5 in skip trace department for collecting on delinquent loans

Conshohocken, PA, US

• Worked together with clients & physicians to complete enrollment forms & information for medication programs. Coordinated healthcare benefits with insurance companies to discover the level of coverage. Contacted &.
• Use of computer & phone simultaneously
• Documenting records for the company as well as physicians
• Knowledge of J-codes, dosages of medications & number of units.
• Contact patients about reminder appointments, & Follow up phone calls
• Verify benefits such as copays, coinsurance & MD Purchases w/ insurance company

Direct customer contact, excepting call volumes of 150+ calls per day. Assisted customers with sales, billing disputes, & navigational directions. Maintain in dept customer notes. Assess situations for judgement in emergency services or situations. Offer goods, services & knowledge of all services & products.

Asheville, US

Healthcare environment. Assisted elderly clients & children who obtained physical or mental disabilites with daily activities. Communicated progress & barriers & milestones to physicans, Psychologist, Physical Therapist, & Guardians. Assessed monthly by Medicaid & NC State board, based off of regulations & processes. Requires accurate documentation of.

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Accounting And Finance

Associate Of Arts - Aa, Business

Associate Of Arts - Aa, Public Health