Kelsi Antunes Email & Phone Number

Pombal, Pt

As a fully remote Talent Pool Landing Manager, I ensured aseamless transition for incoming talents, conducting weekly orientation meetings and personalized one-on-one calls to address any questions, while remotely managing all aspects of people operations.Diligently tracked talent activity within our pool of talents,guaranteeing their availability aligns with project demandsand readiness for deployment, all while working remotely.Conducted comprehensive resume… Show more As a fully remote Talent Pool Landing Manager, I ensured aseamless transition for incoming talents, conducting weekly orientation meetings and personalized one-on-one calls to address any questions, while remotely managing all aspects of people operations.Diligently tracked talent activity within our pool of talents,guaranteeing their availability aligns with project demandsand readiness for deployment, all while working remotely.Conducted comprehensive resume reviews, meticulouslycomparing qualifications and accomplishments todetermine eligibility, ensuring the best-fit candidatesadvanced in the recruitment process, all within a fullyremote environment.Conducted interviews with candidates, evaluating theirqualifications and cultural fit with the organization,contributing remotely to effective talent acquisitionstrategies while fully remote.Conducted thorough candidate screening and interviews to identify top-tier talent, resulting in a 20% reduction in time-to-hire and improved quality of candidates.Collaborated with cross-functional teams to identify andaddress skill gaps within the talent pool, leading to a 15%increase in employee development initiatives and overallteam performance.Designed and implemented remote-friendly HR policiesand procedures, enhancing the employee experience for a dispersed workforce. Show less

As a project-based remote CSR agent, I leveraged myexceptional customer service skills to provide top-notchsupport to clients and customers.Inbound Technical SupportProvided first-level technical support to end-users viaphone, email, and chat, resolving 95% of issues on the firstcall.Diagnosed and troubleshooted hardware, software, andnetwork issues, ensuring minimal downtime.Logged and tracked support requests using a ticketingsystem… Show more As a project-based remote CSR agent, I leveraged myexceptional customer service skills to provide top-notchsupport to clients and customers.Inbound Technical SupportProvided first-level technical support to end-users viaphone, email, and chat, resolving 95% of issues on the firstcall.Diagnosed and troubleshooted hardware, software, andnetwork issues, ensuring minimal downtime.Logged and tracked support requests using a ticketingsystem (Zendesk), maintaining accurate records.Collaborated with the IT team to escalate complex issuesand ensure timely resolutions.Documented technical procedures and created user guides for common IT tasks.Outbound Sales RepresentativeConducted outbound calls to restaurants to introduce ourmenu photo service and its benefits for food delivery apps.Successfully persuaded restaurant owners and managers to sign up for our service, achieving a 30% conversion rate.Maintained accurate records of leads, calls, and sales activities using CRM software. Show less

Pombal, Leiria, Portugal

Developed and implemented comprehensive ESL lessonplans tailored to students' language levels and individuallearning needs.Provided personalized one-on-one and group Englishlanguage instruction to students of various ages andbackgrounds.Monitored and evaluated student performance, adjustingteaching strategies accordingly.Helped students prepare for Cambridge English languageproficiency exams.Supported adult learners in improving their… Show more Developed and implemented comprehensive ESL lessonplans tailored to students' language levels and individuallearning needs.Provided personalized one-on-one and group Englishlanguage instruction to students of various ages andbackgrounds.Monitored and evaluated student performance, adjustingteaching strategies accordingly.Helped students prepare for Cambridge English languageproficiency exams.Supported adult learners in improving their business communication skills. Show less

Bowling Green, Ky

Provided personalized care to clients with Alzheimer's anddementia, focusing on their unique needs and preferences.Assisted clients with activities of daily living (ADLs), including bathing, dressing, and medication reminders.Implemented cognitive stimulation activities and memory-enhancing exercises to support mental acuity.Maintained a safe and comfortable environment, includingfall prevention measures and wander management.

Lexington, Kentucky Area

Assisted residents with Alzheimer's and dementia in amemory care unit, promoting independence and dignity.Supported residents during meal times and ensured propernutrition and hydration.Engaged residents in therapeutic and recreational activities to stimulate cognitive function.Conducted regular safety checks to prevent accidents andaddress any concerns promptly.Documented observations and changes in residents'conditions for care plan adjustments.

Lexington, Kentucky Area

Greeted residents, families, and visitors with warmth andprofessionalism, creating a positive first impression.Managed incoming calls and directed them to theappropriate departments, ensuring efficient communication.Assisted in organizing resident activities and events,promoting social engagement.Maintained accurate resident records, including check-in/check-out logs and appointment schedules.Addressed resident and family inquiries, providing… Show more Greeted residents, families, and visitors with warmth andprofessionalism, creating a positive first impression.Managed incoming calls and directed them to theappropriate departments, ensuring efficient communication.Assisted in organizing resident activities and events,promoting social engagement.Maintained accurate resident records, including check-in/check-out logs and appointment schedules.Addressed resident and family inquiries, providing helpfulinformation and assistance. Show less