Responsible for overseeing and optimizing business operations, coordinating with teams and stakeholders to ensure project success, and managing client relationships.𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗮 𝗰𝗼𝘀𝘁-𝘀𝗮𝘃𝗶𝗻𝗴 𝘁𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺 𝘂𝘀𝗶𝗻𝗴 𝗖𝗹𝗶𝗰𝗸𝗨𝗽• Proposed and designed a custom ticketing system within ClickUp, eliminating the need for and additional help desk platform (Freshdesk) and reducing costs for the company.• Developed automations to streamline processes, including sending confirmation emails, tracking task statuses based on time logs and labels, and integrating with Make to transfer existing and new tickets.• Improved operational efficiency by utilizing ClickUp’s existing infrastructure, saving the company money and avoiding the need to onboard a new platform.