*Developed and documented Standard Operating Procedures (SOPs) to enhance workflow efficiency and improve customer satisfaction.*Managed all daily telecommunications operations and services, ensuring smooth and efficient management of client needs.*Maintained and updated customer inventory, data, and sales records within the CRM system, ensuring data accuracy and accessibility.*Handled commissions calculations, analysis, and forecasting for the entire sales team, supporting financial planning and performance tracking.*Coordinated projects, managed customer communications, and provided front-end project management to ensure successful project delivery.*Negotiated, renewed, and managed contracts, ensuring favorable terms and compliance with company standards.*Oversaw order management processes from initiation to completion, ensuring timely and accurate fulfillment.*Collaborated cross-functionally with Post Sales, Sales, and Auditing teams to deliver seamless customer experiences and meet client expectations.*Created and presented bids, proposals, and business reviews for clients, showcasing value and driving business growth.*Led contract renewals, upgrades, and pricing strategies for new and existing clients, focused on retention, satisfaction, and consultation.*Conducted business reviews for contract renewals to enhance customer retention. *Streamlined and installed workflows for operations by leveraging extensive IT product knowledge and experience.*Collected and analyzed business review data, creating presentations for TEM and MTS clients to support decision-making processes. *Facilitated carrier and cloud pricing requests, collaborating with audit and sales teams to ensure competitive pricing strategies.*Leveraged workflow and experience to establish the foundation of the Strategic Account Manager (SAM) role and contributed to its development.

*Cultivated and sustained strong relationships with 16 top-performing enterprise partners, serving as a critical liaison to the sales team.*Collaborated with agents and channel managers to deliver expert B2B technology recommendations within the channel, ensuring optimal client solutions.*Designed, configured, and obtained quotes using provider tools like Verizon, AT&T, and Comcast to develop accurate and competitive pricing proposals tailored to each client location.*Provided comprehensive support to partners and customers on telecom-related inquiries, including pricing, products, carrier options, and billing concerns.*Consistently achieved business goals and KPIs, contributing to the overall success of the organization.*Pursued continuous professional development by completing certifications for cloud and communication vendors.*Managed and negotiated complex international, multi-site, and multi-product deals, ensuring competitive pricing and favorable outcomes. *Maintained precise records of product requests, contact inquiries, and site surveys using NetSuite to support accurate data management.*Partnered with the post-sales team to ensure seamless processing and fulfillment of order requests.*Developed and implemented SOPs and guidelines to enhance business development processes, ensuring efficient and timely resolution of pricing issues.*Continuously updated knowledge on emerging products, providers, and technologies to deliver cutting-edge insights and solutions.*Facilitated carrier and cloud pricing requests, collaborating with Pre-sales and Post-sales teams to ensure competitive pricing strategies.

● Maintained precise records of product requests, contact inquiries, and site surveys using NetSuite to support accurate data management.● Collaborated with agents and channel managers to deliver expert B2B technology recommendations within the channel, ensuring optimal client solutions.● Designed, configured, and obtained quotes using provider tools like Verizon, AT&T, and Comcast to develop accurate and competitive pricing proposals tailored to each client location. ● Partnered with the post-sales team to ensure seamless processing and fulfillment of order requests.● Developed and implemented SOPs and guidelines to enhance business development processes, ensuring efficient and timely resolution of pricing issues.● Continuously updated knowledge on emerging products, providers, and technologies to deliver cutting-edge insights and solutions.

*Qualified partner requests and created opportunity records in NetSuite to drive business development.*Enhanced product knowledge in the Telecom Industry to provide daily support and guidance to partners.* Assessed locations for solution availability and collaborated with partners to nurture strong relationships and build customer retention.*Maintained data integrity by accurately inputting and managing new opportunities in the CRM.*Collaborated with agents and channel managers to deliver expert B2B technology recommendations within the channel, ensuring optimal client solutions.*Provided comprehensive support to partners and customers on telecom-related inquiries, including pricing, products and product availability.