Kelsie Thomas Email and Phone Number

• Serve as the process owner for the Change/Release Management process and manage the process from the Quality Assurance hand - off to the deployment into production.o Review all request for Change (RFCs) prior to their approval for implementation to ensure that all Quality Assurance activities have been completed and that the changes meet any established test criteria o Development of a release plan based on approved changes for a given release o Perform deployment of changes into the production environmento Coordinate deployment tasks with responsible parties • Follow change and release management processes and support the post Implementation Review• Development and communication of a release schedule • Own production builds, pre-release activities, and all associated documentation• Implement release/deployment standard, troubleshoot and resolve compilation or build script issues• Ensure that deployment instructions are documented by the development group and communicated to the operations group prior to deployment• Lead and coordinate the go live activities including the execution of the deployment plans and checklist • Manage multiple releases simultaneously • Establish and report process metrics, perform analysis, and conduct audits to ensure the process is followed and continuously improved• Maintain existing Release/Development Management processes while advocating new tools and processes to promote continuous improvement • Other job-related duties as assigned

• Open and follow-up on vendor product support tickets and enhancement requests • Determine potential Impact and Priority• Responsible for determining composition of, scheduling of, and facilitating the CAB and MB• Assists and communicates to resolve change window and release scheduling conflicts • Ensures operational effectiveness and efficiency of Change Management process• Operating at 99.3% change success rate• Updates and distributes Forward Schedule of Change• Ensures all required approvals have been obtained and lead time requirements have been met• Reviews all urgent changes to determine validity and to take actions if urgent process is abused• Reviews change for non-conformance issues• Conducts Post Implementation Review for random sampling of successful changes and all not successful changes utilizing CAB and MB• Incorporate a safe pair of hand initiative to each change • Produce proactive reports, trending analysis, service level reporting, process consultation & application of ITIL best practice• Review Engineering work orders and ensure proper Testing and commands• Manage reporting table lookups for mapping clients to Hubs and implementing groups to CABs• Responsible for process compliance, accuracy and completion of content for the RFC• Follows up on actions where a change has failed to meet objectives• Request additional information and authority to delay the implementation of a change• Run Non - Successful Change Report and identify the root cause and create corrective actions• experience developing integrated change management strategies for organizational change initiatives is preferred• Reduced the # of changes resulting in Priority 1 RtOP by 15%• Collect Info for Urgent Change Request to understand the need for urgency to approve• Reduce (MTTR) Mean Time To Repair by 20%• Ensure that changes are handled in the best way possible with minimal impact to the overall IT Service.• Track & report Issues

Global Network Services - 24-month rotational Network Development Program• Assisted in providing technical guidance as pertains to routing, switching, layer-3 high availability, STP, DNS, DMZ, SNMP, and load balancing. Design, install, configure, and maintain medium-to-complex customer network solutions. • Evaluate customer network requirements and make appropriate technical recommendations. Create scripts (Shell and Perl) to automate network analysis/testing, troubleshooting, and capacity management. • Create and update standardized build documents for customer security solutions. Test firewall HW and SW for known bugs and validation of patches and upgrades• QMAT Firewall Monitoring and run daily reports• Develops testing plans to ensure quality of implementation• Provides technical support to business and technology associates in risk assessments and implementation of appropriate information security procedures, standards and technologies• Provides trouble resolution and serves as point of technical escalation on complex problems• Develops support procedures and performance metrics reports

Global Network Services - 24-month rotational Network Development Program • Open and follow-up on vendor product support tickets and enhancement requests • Responsible for determining composition of, scheduling of, and facilitating the CAB and MB• Assists and communicates to resolve change window and release scheduling conflicts • Ensures operational effectiveness and efficiency of Change Management process• Updates and distributes Forward Schedule of Change• Ensures all required approvals have been obtained and lead time requirements have been met• Reviews all urgent changes to determine validity and to take actions if urgent process is abused• Reviews change for non-conformance issues• Conducts Post Implementation Review for random sampling of successful changes and all not successful changes utilizing CAB and MB• Manage reporting table lookups for mapping clients to Hubs and implementing groups to CABs• Responsible for process compliance, accuracy and completion of content for the RFC• Follows up on actions where a change has failed to meet objectives• Request additional information and authority to delay the implementation of a change

Global Network Services - 24-month rotational Network Development Program• Works with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems• Review subject in implementation plans for peer response in reviews to be accurate• Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business• Keeps documentation up to date for all telecommunications systems such as toll free numbers, call center routing, trunking and voice announcement scripts• Hardware software removal, Busy out, Power down Hardware software removal• Create circuit order form to initiate removal of circuits

• Develop, test, evaluate fiber optical test cables and fiber optic inter connect system • Insertion Loss & Bending Loss Measurements• Performance testing, trouble shooting, and repairing for the existing fiber optic cables.

• Work with two helmet systems Flight Deck Cranial & Modular Aircrew Common Helmet•Obtain Interface control documents (ICD) for all Aircraft with specifications•Discover the aircraft that uses: ▫ Intercommunication System (ICS) that uses Aircraft Wireless Intercommunication systems (AWICS) ▫ Air Noise Reduction (ANR) which connects to the Intercommunication System (ICS)

•Reviewed the requirements and verifications for the specifications•Constructed fit check test plan•Create data collection spread sheet and questionnaire•Contacted the different air craft to see if air crew is available for testing