Kelsi Parenteau, Pmp, Pmi-Acp, Csm Email & Phone Number

Detroit, Michigan, United States

- Management of high-visibility Professional/Managed Services projects, waterfall and Agile methodologies, with budgets up to $1 million, according to requirements of executed statement of work.- Proactive collaboration at all organizational levels with executives, stakeholders and partners, sales, engineering staff, and third party vendors to develop steps necessary to ensure a smooth delivery of services throughout all project stages.- Create and maintain PMO process and technical documentation for official company reference/training repository. Work closely with executives and PMO to improve existing procedures and ensure alignment with corporate goals, strategies, and standards.- Lead daily scrums, project cadence meetings, and working sessions with stakeholders. Administration and oversight of all project communications and aspects of delivery. Proactively identify and triage/resolve potential blockers and day-to-day problems, troubleshooting, and manage/control escalations.- Direction of technical discovery and scoping, creation and implementation of project plans, performing internal quality control, prioritization of tasks/issues, and code review. Oversee project sprints, product backlog and issue log management. Budget governance, change request oversight to channel partners and direct pay customers, and provide regular status and cost reporting.- Setting, management, and guidance of stakeholder and team expectations for wide-ranging IT projects, from server migration to application/website development to Magento and other software upgrades. - Training and onboarding of new PMO and engineering hires, mentoring of existing staff, setting an example for the teams as a servant leader across all departments. Continuous highest-efficiency billable time threshold in entire PMO.

Troy, Mi

- Supported CEO with all aspects of startup, including developing and maintaining administrative and procedural processes, project management, maintaining external vendor relations, scheduling travel and creating itineraries, and strategic business development. - Demonstrated proactive attitude and critical thinking through a wide variety of complex, fast-paced and confidential situations. - Managed office operations, including product inventory, finances and payroll. CRM management, copywriting, created and revised materials for social media use, marketing, event and external collateral, prepared and edited company correspondence, projects and presentations. - Created internship program and guidelines, managed intern team and oversaw all intern projects.- Spearheaded crowdfunding campaign, conceptualized promotional video, and created corresponding social media plan. - Strategized social media plan across all company platforms, developed content and messages for brand alignment, maintained detailed processes guide.

- Developed and executed social media strategies across multiple platforms. Created unique and compelling content/copy, individually optimized so as to grow brand awareness and customer engagement, driving e-commerce sales and in-person retail traffic. - Management and publishing of social content for two dozen local/national accounts. Monitoring of online dialogue and troubleshooting of issues and potential PR problems, initiated and increased community engagement.

Grosse Pointe, Mi

- Managed/re-engineered social media presence and spearheaded new marketing and promotional initiatives to increase business. - Collaborated with owners to rebrand salon image, identified business areas in need of improvement and advised on cost-effective solutions. - Mediated between employees and management to increase overall company satisfaction. - Assisted in managing front desk staff and operations of high-volume upscale salon, including transactions, scheduling, inventory and business reports.

Troy, Mi

- Worked within the highest selling company division processing airtime commercial purchase orders, consistently maintaining accuracy to drive a 54% reduction in departmental errors.- Evaluated and processed orders valued at $2.5M in annual company revenue. - Analyzed documents from an external agency in order to identify an error for a multimillion-dollar, nationwide promotional ad campaign; resolved the external error to save the company more than $200K. - Achieved selection for a monthly award three times throughout tenure due to outstanding work.- Assisted Account Executives and Managers with sales support duties, including receiving/sending orders, handling airtime scheduling issues (preemptions, cancellations, changes), addressing invoicing discrepancies, and coordinating between agencies and stations. Mediated and resolved issues to ensure optimal project satisfaction, and maintained steady operational workflow.

Hamtramck, Mi

-Represented Bromberg at both high-profile and informal events, confidently sought out potential clients and quality partnerships and increased company visibility in metro Detroit business scene -Single-handedly revamped Marketing department, including establishment and management of company presence in four prominent social media platforms, monitored client base satisfaction and responded in real time -Researched federal and private quote opportunities and created necessary proposal materials to bid, as well as new creative possible venues of business to pursue and expand company growth -Composed lists of companies and organizations to work with; made initial connection with contacts to discuss their need for our services and create new contracts

Greater Chicago Area

-Represented Equality Illinois at the LGBT Wedding Expo with more than 500 attendees-Assisted in translation of a civil unions document into Spanish to help EQIL reach a larger audience -Compiled and maintained contact lists of over 100 county clerks, media and clergy for EQIL -Skilled at smooth operation of a business by maintaining miscellaneous office and clerical duties

Saint Clair Shores, Mi

-Over seven years of business promotion and customer service relations -Proficiency in duties associated with an office setting, including reception duties, filing, and typing; extensive knowledge of Microsoft Office programs and experience in Macintosh systems-Promoted company-sponsored events for an intermediate family business-Arranged and organized office materials, displaying attention to detail-Managed phone lines and large volumes of voicemails-Collaborated with clients to ensure optimal comfort and service satisfaction

Saint Clair Shores, Mi

-Indexed large numbers of company invoices, receipts, and other documents-Answered phones and displayed extensive knowledge of inventory -Welcomed and assisted customers, and resolved issues or difficulties-Organized general stock, placed orders for store goods and special client requests

Ba, International Studies, Spanish Language And Literature

Earned two Bachelors degrees in three years

Education record