• Provides strategic administrative and operational support to the Company President, optimizing workflows and driving key initiatives• Serves as the In-app Customer Representative for 15,000 subscribers, maintaining a 4.9-star rating• Communicates customer feedback to the team and ensures necessary changes are implemented to maintain standards of excellence• Manages recruitment and contract processes for over 185 athletes (US + International)• Partners with President and… Show more • Provides strategic administrative and operational support to the Company President, optimizing workflows and driving key initiatives• Serves as the In-app Customer Representative for 15,000 subscribers, maintaining a 4.9-star rating• Communicates customer feedback to the team and ensures necessary changes are implemented to maintain standards of excellence• Manages recruitment and contract processes for over 185 athletes (US + International)• Partners with President and marketing team to analyze market trends and propose revenue-boosting ideas• Composes weekly newsletters to current subscribers, achieving an average open rate of 58%.• Manages spreadsheets and leads cross-departmental projects involving 4 teams.• Oversees yearly events (in-person and virtual) with international participation, coordinating communication with external partners, creating organizational spreadsheets and documents, and ensuring clear cross-departmental collaboration• Films unscripted daily 3-5 minute videos for subscribers• Establishes connections with prospective athletes and potential partners through social media platforms• Highly Proficient in Microsoft Office, Google Suites, SugarWOD Admin & Stripe financial management system Show less

• Managed CEO's client calendar, handled direct communication on his behalf, and completed all assigned projects.• Developed a front desk customer service experience that encouraged member retention and attracted new sign-ups through exceptional interactions.• Directed all aspects of public, revenue-generating events and member-only events, including budget administration, vendor coordination, and advertisement creation• Achieved new member sales and managed a membership base of… Show more • Managed CEO's client calendar, handled direct communication on his behalf, and completed all assigned projects.• Developed a front desk customer service experience that encouraged member retention and attracted new sign-ups through exceptional interactions.• Directed all aspects of public, revenue-generating events and member-only events, including budget administration, vendor coordination, and advertisement creation• Achieved new member sales and managed a membership base of over 350 Members• Monitored daily sales to meet and exceed financial goals, strategizing for a 15-20% monthly increase• Revamped system to optimize the efficiency of the sales process• Oversaw budget for equipment, retail inventory and events• Co-Created Programming for 3 SugarWOD Tracks• Coached classes of up to 30 people of diverse age range and fitness level , ensuring safety and an exciting environment Show less

• Managed 40 receptionists throughout three unique locations with exceeding retention rate by 120%• Updated and advanced front desk technology systems• Conducted onboarding and culture training for over 400 new employees across 11 departments• Interviewed over 500 candidates. maintaining a 90% success rate for new hires passing their 90-day evaluations

• Developed an operations manual for a new program• Achieved 30% of total program package sales • Managed over 950 member accounts• Trained 40 staff on program’s selling process• Planned the 1-Year Celebration Event for Program• Collaborated with the marketing department to integrate with other premier programs within the company

• Supervised 5 departments and the entire facility

• Greet all members and guests• Handled payments for accounts and retail items