Kelsey Fausett Email & Phone Number

Draper, Utah, United States

Salt Lake City, Utah, United States (remote)

• Create and update menus with a high level of detail, accuracy, and speed for clients on ourplatform.
• Pilot many new processes and software changes within my department creating an almost 50%reduction in task requests in the first 90 days of the pilot client group’s lifecycle.
• Provide assistance within the “Rapid Response” team responsible for taking on most urgent tasksthat in some cases affected our clients’ revenue on our platform.
• Work and communicate quickly and efficiently with other departments in order to ensure the bestservice to our clients possible.
• Review menus built by new hires and provide training and feedback.
• Create and update information and training guides within our knowledge center (Guru).

West Jordan, Utah, United States

Salt Lake City, Utah, United States

• Professionally handle a high volume of incoming calls and resolve customer issues via first callresolution guidelines.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs andeducate customers regarding benefits.
• Ability to utilize and navigate multiple systems simultaneously.
• Consistently meet performance milestones in speed, accuracy, and volume.

Salt Lake City, Utah, United States

• Create and lead curriculum designed to promote physical, mental, and social development for ourToddler and Pre-K programs.
• Transport children between childcare center and school by the center’s bus.
• Transport children, to/from, and chaperone them for all field trips during our summer program.
• Perform opening procedures including preparing daily curriculum and checking for newenrollments
• Maintain CPR and First Aid certification.
• Attend yearly training in early childhood education.