Kelsey Southerland

Kelsey Southerland Email and Phone Number

Customer Success Manager I FORM: The Digital Assistant for the Frontline @ FORM MarketX (formerly GoSpotCheck)
Kelsey Southerland's Location
Nashville, Tennessee, United States, United States
Kelsey Southerland's Contact Details

Kelsey Southerland work email

Kelsey Southerland personal email

n/a
About Kelsey Southerland

A customer success and event management professional with 10 years of experience in events, sales, customer relations & public relations.

Kelsey Southerland's Current Company Details
FORM MarketX (formerly GoSpotCheck)

Form Marketx (Formerly Gospotcheck)

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Customer Success Manager I FORM: The Digital Assistant for the Frontline
Kelsey Southerland Work Experience Details
  • Form Marketx (Formerly Gospotcheck)
    Customer Success Manager
    Form Marketx (Formerly Gospotcheck) Feb 2023 - Present
    Denver, Colorado, Us
    The FORM field execution solutions serve as a digital assistant for frontline teams by guiding daily tasks, streamlining data collection, enabling communications, and providing leaders with real-time intelligence that drives faster actions and better decision
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  • Roots Music & Dance Academy
    Dance Mentor
    Roots Music & Dance Academy Oct 2017 - Present
    Brentwood, Tennessee, Us
    Responsible for the education and and dance choreography for kids ages 6-18. Actively teach jazz, tap, lyrical, ballet and hip-hop. Assist in the administration efforts behind-the-scenes by working through customer inquiries and the organization of performances.
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  • Brazen
    Senior Customer Success Manager
    Brazen Mar 2022 - Jan 2023
    Arlington, Virginia, Us
    Proactively managed a strategic book of business, with increasingly complex needs. Delivered highly customized trainings, incorporating industry knowledge. Proactively worked to solution customer issues and loops in the appropriate teams.
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  • Brazen
    Enterprise Customer Success Manager
    Brazen Dec 2020 - Mar 2022
    Arlington, Virginia, Us
    Manage a portfolio of over 85 accounts, ensuring effective onboarding and implementation of products, services, and training to new and existing customers. Partner with Account Management teams to develop strategies for customer success. Help the AM to grow product adoption, reduce churn, and serve as a strategic partner to create customer growth opportunities. Maintain a deep understanding of the Brazen platform and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
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  • Eventbrite
    Sales Development Representative
    Eventbrite Nov 2019 - Apr 2020
    San Francisco, California, Us
    Actively identified & engaged with qualified event organizer leads to initiate platform evaluation. Consulted event organizers to create holistic, reliable & simple solutions for event management, marketing, social media & any other specific needs by using Eventbrite software in the most advantageous way. Acted as a sales lead by providing tools & set-up for organizers to save time, grow events. Contributed to brand expansion by becoming more efficient, understanding meaningful data & creating positive attendee experiences.Selected Contributions:• Pursued and achieved quota of 80 opportunities passed quarterly by averaging 50+ calls made daily
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  • Codeword Hats
    Director Of Brand Management
    Codeword Hats Nov 2017 - Oct 2019
    Nashville, Tennessee, Us
    Drove brand communication strategies for a unique clothing line that gives 30% of its annual sales to local charities. Developed and maintained exceptional relationships with key clients by attending retail markets and trade shows, engaging potential clients directly and providing logistical and creative support to the sales team to capture new business. Worked the sales process from initial outbound contact through meetings and continued account management.Selected Contributions:• Recruited over 100 retail partners through trade show attendance, cold calls and emails.• Raised social media follow count across all platforms from 5K to 12K.
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  • Nelson Mullins Encompass
    Discovery Services Coordinator
    Nelson Mullins Encompass Dec 2015 - Nov 2017
    Columbia, Sc, Us
    Orchestrated the multiple teams, products and services involved in meetings and events with the company; ensuring all elements were in place according to schedules. Coordinated communication with client, employees and outside vendors, initiated technology services, scheduled meetings and booked travel arrangements as needed. Proactively handled any day of event contingencies and polled clients afterward to evaluate event success. Selected Contributions:• Successfully developed new sales opportunities with client partners while managing events.
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  • Vulcan Park And Museum
    Event Coordinator
    Vulcan Park And Museum May 2015 - Nov 2015
    Birmingham, Alabama, Us
    Coordinated event services and assisted the event sales teams to promote the 50-acre museum and park celebrating the city’s iron production heritage. Set event schedules with clients, created & issued contracts, and tracked payments for the accounts payable department. Collaborated with Marketing to advertise the venue at trade shows and meetings, which had a notable impact on attendance numbers.
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  • Red Mountain Entertainment
    Event Assistant
    Red Mountain Entertainment Dec 2014 - Jul 2015
    Birmingham, Al, Us
    Assisted in planning, booking, and promoting of events, concerts & festivals; using social media to implement marketing strategies Communicated with artist management throughout events to address immediate concerns and contingencies as they arose.
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  • Dixie Pride
    Account Executive
    Dixie Pride Jan 2015 - May 2015
    Led the public relations strategies for a multifaceted awareness campaign for the University of Alabama’s “Laps for CF” charity event. Planned and directed social media engagement, school news and other local information sources, and assisted day of event coordination between volunteers and the University.
  • Uadm
    Director Of Special Events
    Uadm Apr 2014 - Apr 2015
    As the Director of Special Events, I served on the Executive Board of UADM planning fundraisers and events throughout the year all raising money for Children's Miracle Network. These fundraisers led up to the Big Event which was a 10 hour dance marathon in the Spring. I led an Assistant Director and committee who assisted me in the planning and execution of these events.
  • Ptc Productions, Llc
    Special Events/Pr Intern
    Ptc Productions, Llc May 2014 - Aug 2014
    Assisted in the planning and execution of large scale dance events for the national dance competition and conventions called The PULSE and Open Call. These events bring in over 500 dancers and participants to learn from choreographers like Brian Friedman, Tyce Diorio, Laurieann Gibson, Ian Eastwood and more. Duties culminated in a week long convention in NYC with dancers from around the country performing and learning.
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  • University Programs
    Event Intern
    University Programs Jan 2014 - May 2014
    Increased participation in UP's programs by completing press releases, assisting with event planning, and working to maintain communication efforts. University Programs puts on campus and community events such as Movie nights, a concert by John Legend, and a comedy night featuring Chris Tucker.
  • Belk
    Customer Service Representative/Sales Associate
    Belk May 2011 - Dec 2013
    Charlotte, North Carolina, Us
    Worked in customer service, providing help to managers, associates and customers by helping to fix store issues. This included handling phone lines, daily media and customer situations.
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  • American Diabetes Association
    Intern
    American Diabetes Association May 2013 - Aug 2013
    Arlington, Va, Us
    Worked as a Special Events which consisted putting on and promoting events for the association like their annual Tour de Cure bike race, Father of the Year Gala, and being a key planner for the Tuscaloosa Step Out Walk to Stop Diabetes which had over 450 participants.
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Kelsey Southerland Skills

Public Relations Social Media Powerpoint Microsoft Office Social Networking Public Speaking Event Planning Marketing Communications Microsoft Word Facebook Customer Service Creative Writing Communication Photoshop Microsoft Excel Press Releases Blogging Event Management Marketing Illustrator Leadership Teamwork Time Management Social Media Marketing Media Relations Writing Publicity Nonprofits Research Sales Indesign Fundraising Live Events Adobe Creative Suite Management Brand Development Entertainment Trade Shows Brand Management Pollstar Pro Advertising Live Event Producer Music Festivals Podcasting Brand Awareness Branding Content Marketing Entertainment Industry

Kelsey Southerland Education Details

  • The University Of Alabama
    The University Of Alabama
    Public Relations
  • Spain Park High School
    Spain Park High School

Frequently Asked Questions about Kelsey Southerland

What company does Kelsey Southerland work for?

Kelsey Southerland works for Form Marketx (Formerly Gospotcheck)

What is Kelsey Southerland's role at the current company?

Kelsey Southerland's current role is Customer Success Manager I FORM: The Digital Assistant for the Frontline.

What is Kelsey Southerland's email address?

Kelsey Southerland's email address is ke****@****zen.com

What schools did Kelsey Southerland attend?

Kelsey Southerland attended The University Of Alabama, Spain Park High School.

What are some of Kelsey Southerland's interests?

Kelsey Southerland has interest in Children, Concerts, Skydiving, Education, Dancing, Reading, Singing, Action Movies, Arts And Culture.

What skills is Kelsey Southerland known for?

Kelsey Southerland has skills like Public Relations, Social Media, Powerpoint, Microsoft Office, Social Networking, Public Speaking, Event Planning, Marketing Communications, Microsoft Word, Facebook, Customer Service, Creative Writing.

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