Kelton Engle Email & Phone Number

Seattle, Washington, United States

Daily supported our client, Facilities Manager and management team with all operational activities, including maintenance, vendor management, equipment and supplying, occupancy services, accounting and finance, and proactively developed and maintained client relations. Also leader of the nationwide new hire on-boarding team which oversees the introductory training and mentoring of all new JLL team members on this contract.- Worked directly with the engineering team, multiple vendors, and our client to resolve daily issues. Often these would range from small immediate fixes to large-scale projects which would span months and involve multi-team and discipline coordination.- Organized and orchestrated multiple projects from start to finish, often leading small teams and often a tight timeline.- Liaised closely with kitchen, cafe, janitorial, landlord, and engineering teams management for support, communication, and issue resolution.- Proactively worked to repair, manage, and maintain building resources and resolve pain-points before they became full scale problems. All while maintaining superb customer service.- On-boarded new facilities employees at sites across the US and providing them and their managers with proper provisioning, training, resources, and support in order to quickly and successfully make them excellent members of their teams.- Trained and on-boarded trainers across the US who worked with new hires and also served to support and educate their locations as subject matter experts.- Created solutions for our client to resolve large scale issues which were discovered late or after the fact, often in situations where there was no easy fix.- Managed and resolved work orders in a timely and efficient manner in order to keep our Key Performance Indicators within expected levels for our client.- Frequently stretched outside of my role to assist other teams on our site, at other campuses, and within other departments who also serviced our client.

Seattle, Washington, United States

- Managed and organized multiple concurrent large installation projects for different clients from beginning through completion.- Built, ordered, and completed detailed proposals for clients for large projects within tight timelines. Worked with all parties involved to schedule and coordinate installations in a timely manner.- Helped build long term relationships with clients through excellent customer support and management.- Worked with installation companies across the country to problem solve and complete projects.- Proactively managed issues in order to resolve them in a timely and money saving way before they became an issue for the client.

Greater Seattle Area

Daily support for our client Amazon with onsite representation for all Move Adds Changes (MAC) requests, as well as ergonomic and accessories which were tailored to individuals on campus.-Worked directly with customers to facilitate individualized furniture and ergonomic requests to suit many different work-styles.-Worked with upper management to restructure the department in order to provide faster, more efficient turn-around, and better customer care.-Designed an organization system for coordinators within my department to help silo work to best suit the team members strengths.-Facilitated between the warehouse, installation team, and individual clients to manage and deliver products for hundreds of normal and unique and unusual requests per day.

Greater Seattle Area

Directly interfaced and assisted customers on a daily basis. Organized, and followed through with detailed plans, often on my own. Foresaw problems and issues and worked to resolve them before they became an issue.

Daily tasks included building schedules, program development, and administrative and management tasks.Resolve escalated customer service issues as well as educate, train, and solve problems on a per-representative basis. Developed and expanded the internal database and used this to analyze and enact new customer service initiatives.Extensive administrative, development, and results oriented outreach work.Ability to expand into new roles and responsibilities on a proactive basis.Built solid and long-term relationships with high level patrons.Create customer service initiatives and lead them from planning through execution.

Greater Los Angeles Area

Oversaw multi-person teams through project building and implementation under extreme time constraints.Developed unique and personalized customer service relationships with multiple clients to improve long-term business relations.

Problem solved on an individual case by case basis with multiple customers per day.

University Of Puget Sound, Tacoma Wa

Directed for Senior Theatre Festival's 2013 production of 'Mojo', by Jez Butterworth. April 25 - 27th

University Of Puget Sound, Tacoma Wa

Developed, produced, and announced many weekly broadcasts showcasing a range of musical and talk genres. And from that formed a consistent following of interactive listeners who followed me through multiple programs.

Greater Seattle Area

Lighting Designer for Handwritten Productions' theatrical performance of 'The Absolution', by Ruth Wolff.

University Of Puget Sound, Tacoma Wa

Lighting designer for the Senior Theatre Festival's 2012 production of 'Tallgrass Gothic' by Melanie Marnich.

Portland, Oregon Area

Directly involved in the development of two shows with a team of professional designers in order to create two comprehensive designs. Also worked closely with the production team in budgeting and organizing the production lineup for the year of 2008.

Portland, Oregon Area

Worked directly with the Executive Director to reorganize over 15 years worth of tax and production history records. Interacted with customers on a daily basis providing information about the facility and upcoming productions at the cultural center.

Bachelor Of Arts (Ba), English Language And Literature, General, 3.17

Bachelor Of Arts (Ba), Theatre/Theater, 3.52