•Train proprietary software to law enforcement agencies nationwide•Manage training initiatives through training life cycle•Install and configure software at client sites•Support users during initial launch of software into production environment•Provide train the trainer sessions to agency subject matter experts

•Developed embedded training courses for installation in military vehicles•Performed task analysis and entered into Learning Management System •Collaborated with Army SME’s to ensure accuracy of training content

•Delivered courses and hands on training of AVL engine dynamometer and test cell equipment•Trained proprietary computer application and soft skill courses•Communicated highly technical information to high level engineers as well as line operators•Rolled out large scale training initiative to GM Powertrain in Pontiac Michigan•Collaborated with marketing staff in new client acquisition and account retention

•Delivered standup training courses for a 3 month training initiative during rollout of new system for AAA Home insurance policies to 500 employees•Learned complex propriety insurance policy and billing information during intensive train the trainer

•Designed and developed training curriculum using all phases of the Strategic Approach to Training (ADDIE) process. Analysis, Design, Development, Implementation and Evaluation•Created new and updated existing training materials in accordance with DTE Energy, OSHA, MIOSHA and ANSI standards•Trained employees on all company vehicles requiring regulatory certification (Arial Work Platforms, Bucket Trucks, Fork Lifts, Excavation Equipment, etc.)•Delivered CDL courses for employees requiring a State of Michigan Commercial Drivers License•Regulatory safety training (Hazard Containment, Cargo Securement, Ladder Safety, SCBA’s, etc.)•Created and updated training curriculum and coordinated scheduling and delivery of training courses for an 800 employee customer service department•Developed workshops on topics such as customer service skills, change management, stress and anger management, and train the trainer•Lead instructor for new customer service representatives, including a 4 week training session, level 1-4 evaluations to measure training effectiveness as well as continued observation and mentoring •Trained proprietary computer application courses and soft skill courses, including: billing, collections, gas leaks, electrical outage, etc.•Managed training schedule for 18 instructors and curriculum developers across 3 separate locations (Detroit, Southfield, Grand Rapids)•Produced and delivered a 6-week train-the-trainer for new DTE Energy technical instructors•Tested new software and hardware releases and documented bugs or possible enhancements