Kelvin Jorge is a seasoned IT professional with more than ten years of expertise in network security and PCI Compliance. Serving in a leadership capacity at TeleDirect Call Centers since 2013, he has demonstrated proficiency across various roles, encompassing security and risk assessments, as well as the installation, configuration, and management of network firewalls and servers. Contributing to TeleDirect's ISO 27001 certification, Kelvin actively played a pivotal role in aligning the company with PCI DSS, strategically focusing on areas of significance to ensure continuous compliance.• With over a decade of experience in network security and PCI Compliance, demonstrated strategic leadership at TeleDirect Call Centers through a proactive approach to security assessments and hands-on expertise in network infrastructure management.• A key contributor to TeleDirect Call Centers' ISO 27001 certification, played a pivotal role in aligning the company with PCI DSS standards, showcasing active involvement in implementation and maintenance for ongoing compliance.• Addressing complex IT challenges, consistently applied innovative solutions at TeleDirect Call Centers, enhancing operational efficiency and resilience against evolving cybersecurity threats.