✓Managed escalated issue tickets ensuring timely resolution in coordination with support teams.✓Maintained constant communication with various departments to align on issue status and updates.✓Provided 24/7 support for issue handling, addressing any immediate concerns.✓Redeeming stamps and coupons, cross-selling or upselling products, and resolving customer complaints and concerns.✓Completed tasks such as sorting, picking, stocking, staging, and transportation of goods to different company branches. ✓Tracked transactions on balance sheets and reported discrepancies and handled merchandise returns and exchanges.✓Collaborated with cross-functional teams to develop accurate demand forecasts and production plans to meet customer requirements. ✓Collaborated with warehouse managers to review and analyze productivity and devised loss-prevention strategies

✓Operationalized Oracle Supply Chain Planning, Purchasing, and i-Supplier Portal applications✓Proactively coordinate the tendering process, ensuring that the process follows best practice.✓Maintain up-to-date records for all procured goods and services, including approved budgets and supporting✓Generated process and procedure documents for critical supply chain functions✓Accounted for sales, inventory and returned products and submitted reports on the same✓Tracked all orders via delivery software meeting Key performance indicators like On Time & In Full effectively and consistently.✓Interfaced with the suppliers on delivery and pricing targets✓Assisted/Supported Purchasing department daily

✓Sourced for suppliers/contractors/ partners by prequalification methods.✓Participated in preparing prequalification documents and performance appraisals for prequalified suppliers.✓Proactively coordinate the tendering process, ensuring that the process follows best practice.✓Responsible for the procurement advertisements and quotations in the local media.✓Maintain up-to-date records for all procured goods and services, including approved budgets and supporting documentation: purchase requisitions, quotations, bid evaluations, purchase orders, and related documents. ✓Evaluated technical and financial aspects of goods and services.✓Raised Local Purchase Order (LPO) and Local Service Order (LSO).✓Verified and endorsed invoices for payment and conducted market research

✓Assisted with research, filing, data entry, recording and maintaining accurate and complete financial records✓Prepared financial reports, such as balance sheets and income statements, invoices, and other documents✓Utilized various bookkeeping software applications to accurately record financial transactions, reconcile accounts, and prepare financial reports.✓Learned to work as part of the accounting team to compile and analyze data, track information, and support the company or clients✓Took on additional tasks or projects to learn more about accounting and office operations.