Kelvin S. Email and Phone Number
PROFESSIONAL PROFILE.A dedicated and result oriented professional with leadership, customer service and feedback management experience combined with outstanding communication, friendly nature and team management expertise seeking a long-term challenging opportunity in a growth-oriented organisation that will utilise my knowledge, skills, and expertise to enhance the organisational performance and deliver results.PROFESSIONAL SKILLS AND COMPETENCE.• Exceptional organisation and coordination skills: demonstrated key organisational and coordination skills through activities such as staff supervision.• Exceptional communication and interpersonal skills: have ability to communicate fluently both verbally and orally and able to maintain good relations with clients.• Excellent analytical skill: demonstrated analysis skills used in solving major problems• Ability to work under pressure while meeting deadlines: demonstrated ability to handle high levels of work load and pressure• Ability to work independently as well as a part of a team and adapting to changing requirements• Ability to maintain good customer relationships: demonstrated ability to provide efficient services to customers and thus maintain good customer service relationships• Time conscious and an excellent time manager: demonstrated ability to manage time, ensured punctuality and achieved all my allocated tasks on time.
Commonwealth Bank
View- Website:
- commbank.com.au
- Employees:
- 33550
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Floor ManagerCommonwealth Bank Nov 2010 - PresentMelbourne Area, AustraliaSignificant Highlights •Hold merit of receiving exceptional customer service appreciation from Group Executive – Matt Comyn (Jan-2016).•Accredited with Top Performance Appreciation from Regional General Manager - Michelle Winzer •Successfully achieved over 200% of Branch Revenue Target working in the capacity of acting BM (Sep 2015).•Displayed excellence in achieving branch KPI’s, revenue and risk and Compliance target acting as BM.•Successfully achieved over 200% KPI… Show more Significant Highlights •Hold merit of receiving exceptional customer service appreciation from Group Executive – Matt Comyn (Jan-2016).•Accredited with Top Performance Appreciation from Regional General Manager - Michelle Winzer •Successfully achieved over 200% of Branch Revenue Target working in the capacity of acting BM (Sep 2015).•Displayed excellence in achieving branch KPI’s, revenue and risk and Compliance target acting as BM.•Successfully achieved over 200% KPI target working in the capacity of Customer Service Specialist / 2IC.•Attained 6 Recognitions certificates in 9 months by Area Manager for outstanding Customer Service Experience (2014-15).•Accredited with over 10 customer service experience feedback in 3 months (2018) and continue to receive more in 2019 and 2020.Key Responsibilities: Customer Service, Complaint Handling, Dispute Resolution, Technology Education, Branch Operation, Team Management, Coaching & Training, Risk and Compliance, Relationship Building, KPI achievement Show less
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Assistant ManagerAllphones Jun 2008 - Jul 2010Melbourne, AustraliaKey Responsibilities: Customer Sales & Service, Floor Management, Complaint Handling, Technology Education, Branch Operation Management, Team Management, Team Coaching & Training, Risk & Compliance, Relationship Building and KPI achievements.Significant Highlights:Worked effortless and helped the store to be chosen as “STORE OF THE MONTH” by Mobility Magazine (2009).Successfully achieved highest Sales and Compliance results in VICTORIA and TASMANIA -
Sales ManagerReliance General Insurance Nov 2006 - Apr 2008IndiaKey Responsibilities:Sales Oversight, Service & Operation, Human Resources, Team Coaching & Training, Complaint Resolutions, Business Accruement and Maintaining Relationships.Significant Highlights:Displayed excellence in identifying and ensuring compliance to a strong risk culture and the associated accountabilities.Efficient in working to develop customer relations. Merit of achieving highest revenue target, team productivity and customer satisfaction in the region (2007 -… Show more Key Responsibilities:Sales Oversight, Service & Operation, Human Resources, Team Coaching & Training, Complaint Resolutions, Business Accruement and Maintaining Relationships.Significant Highlights:Displayed excellence in identifying and ensuring compliance to a strong risk culture and the associated accountabilities.Efficient in working to develop customer relations. Merit of achieving highest revenue target, team productivity and customer satisfaction in the region (2007 - 2008). Show less
Kelvin S. Education Details
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Real Estate -
AegisCertificate Iii In Customer Engagement -
AegisCertificate Iii In Financial Services
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Iit-AustraliaDiploma Of Financial Planning (Rg146)
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Bachelor'S Degree
Frequently Asked Questions about Kelvin S.
What company does Kelvin S. work for?
Kelvin S. works for Commonwealth Bank
What is Kelvin S.'s role at the current company?
Kelvin S.'s current role is Floor Manager at Commonwealth Bank.
What schools did Kelvin S. attend?
Kelvin S. attended Holmesglen Institute, Aegis, Aegis, Iit-Australia, Punjab University, Chandigarh.
Who are Kelvin S.'s colleagues?
Kelvin S.'s colleagues are Christopher Xenikas, Sania Shrimant, Grace Bassett, Pedro Cruz, Paul Smith, Coelho M, Kellie Garnett.
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