Kelvin Thande Email and Phone Number

• Provide comprehensive support for students.• Prepare and present reports to my supervisor.• Support with Academic tutoring -Economics.• Curate activities for specific clients, allocate relevant resources and actualize the activities as outlined in the company’s policy.• Scheduling of both online and face to face classes, preparation of registers.• Key account management of online students and negotiating with agents.• Advice students on topics such as housing, personal problems and academics.• Communicate with parents or guardians

• Managed client relations by maintaining client data base, following up on customer feedback, responding to customer needs, providing proactive customer engagement and cultivating existing relationships.• Strategized with sales teams and developed business development strategies to prospect and qualify potential customers within assigned geographic territories.• Through research and development, I introduced 3 new products (Asset Finance, Agri-Business Loans and Household Loans) whose uptake increased the company’s revenue by 32% and increased new account openings by 58%• Built outstanding relationships with decision makers and collaborated with other partners to achieve business trust.• Curated and implemented alternative business plans to improve customer relationships.• Increased brand visibility and market share by 44% and contributed to brand differentiation through clearly defined and effective campaigns.• Reviewed financial aspects of product development, such as budgets, expenditures and research and development appropriations.• Coached and mentored new sales teams to help drive individual productivity.• Delivered personalized services to customers through extensive product presentation that ensured continued business.• Delivered outstanding target qualification within the whole of Nairobi Central Business District region.• Directed product development using in-depth knowledge of vendor landscape and industry insight

• Effectively ran media campaigns and formulated fundraising strategies• Worked hard to anticipate customers' needs and exceeded their expectations.• Developed marketing and business development strategies for the Two Rivers Mall.• Launched “The Arena” play area and increased consumer conversions by 67%.• Maintained customer retention with forward-thinking strategies focused on addressing needs and resolving concerns.• Collaborated with graphic designers and production managers in designing targeted marketing campaigns.• Conceptualized organized and managed events at Two Rivers Mall.

• Developed online marketing strategies and campaigns.• Coordinated and integrated the digital and on ground activations.• Increased brand visibility by 30% through the digital and offline marketing campaigns and identification of value propositions and key messages for company marketing campaigns.• Increased consumer reach through collaboration with radio presenters, advertisers and production managers.• Assisted with production of radio shows such as Rhythm Junction and the Breakfast Show.• Established and maintained positive customer relationships with key stakeholders.• Maintained customer retention with forward-thinking strategies focused on addressing needs and resolving concerns.• Brand presentation though internet information for social media.• Collaborated with various charities to raise fund for their initiatives.• Tracked and documented expenses to maintain operations within budget.• Achieved sales targets and prospect for new customers.