Warranty Service Representative

Responsible for company P&L and proficient day-to-day enterprise task management and providing profitable IT implementation with direct supervision of no more than 10 employees:• Developed the system requirements, contracted 3rd party developer, performed User Acceptance Testing (UAT), and deployed Task Force Scheduling Software desktop and phone app which yielded a $23.5K Labor-cost savings and reduced customer lead time by 20% • Performed corporate network system review with AT&T and Right Networks Cloud Solutions which yielded and improved user efficiency through higher response rate, system reliability, and redundancy to minimize impact of a network failure.• Regularly meet with executives and end-users to define business, financial, and operation requirements to identify and resolve system issues, which have yielded an efficiency gain up to 25% in customer lead-time.• Perform continuous and comprehensive Agile reporting to maintain trust and transparency with invested stakeholders and involved parties to increase positive public relations which allowed us to maintain our 97% Account Retention Rate (BSG Inc. COST/BENEFIT ANLYS REPORT 2016 v 2017)• Analyzed the effectiveness of existing network systems and developed strategies for improvement to aid in efficient workload execution which resulted in a $27K expense reduction • Identify and establish scope parameters of systems analysis in order to define deliverables and optimize day-to-day tasks to aid expense reduction• Completed in-depth analyses for business-procurement projects, reporting tools, back-office programs and payment-processing apps to streamline supply chain management, which increased daily order numbers yielding 9.2% revenue growth

Responsibility overseeing all administrative functions and analyzing enterprise proficiency:• Create and analyze P&L systems models, specifications, and diagrams to provide specific insight of business advancement to organize and implement efficiency guidelines• Coordinate and perform in-depth network system tests, including end-user reviews to improve business accountant efficiency by 10%• Partnered with developers to automate manual processes, saving time and money while minimizing errors• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies for long and short term project execution• Specified and managed the procurement for community contracting yielding 9% revenue growth

Responsibility overseeing job site functions as well as monitor and maintain the computer systems and network:• Install and configure computer software and hardware operating systems and applications to maximize day-to-day tasks, generating up to 20% efficiency gains• Preparing in depth compliant process documentation structure and processes to enhance client relations and communication• Assessing and minimizing risk while coordinating and supervising team leaders on–site to regulate quality control and maximize customer retention rate• Liaising with the clients, construction representatives, and members of the public to maintain and polish community based opinion and reviews• Supervising the direction of several projects ensuring client specifications and requirements are met, reviewing progress, and liaising with procurement surveyors to regulate cost/benefit ratios.